Operations Assistant / Receptionist

Job Overview:

Pay Range: $15.46hr - $20.46hr

Requirement/Must Have:

• High School Diploma or equivalent.
• 1 3 years of experience in a receptionist, administrative, customer service, or security-related role.
• Strong customer service and interpersonal skills with the ability to interact professionally with all levels of the organization.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and ability to follow established procedures and protocols.
• Effective verbal and written communication skills.
• Ability to identify and escalate unusual behavior or security concerns.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and basic administrative systems.
• Ability to handle sensitive and confidential information with discretion.
• Open availability as needed to support business operations.

Responsibilities:

• Manages access control processes, including identity verification, badge issuance, and maintenance of the access database, in alignment with Asset Protection standards.
• Coordinates visitor and contractor management by registering, documenting, and tracking all non-employee access to ensure traceability and compliance.
• Serves as the primary front-of-house contact, delivering a professional, welcoming, and customer-focused experience for employees, visitors, and partners.
• Partners with on-site security personnel to validate access, coordinate escorts, and support incident notification and exception handling.
• Supports coordination of all facility special events, including access planning, visitor processing, security support, and alignment with internal stakeholders to ensure safe and seamless execution.
• Monitors Asset Protection technology, including CCTV, access control, and visitor management systems, to identify irregular behavior, unauthorized access attempts, or policy deviations.
• Supports Asset Protection investigations as directed by the AP Manager.
• Maintains accurate visitor logs, badge records, and access documentation to support reporting, audits, and compliance tracking.
• Provides administrative support, including meeting coordination, document management, onboarding logistics, and general site support.
• Ensures adherence to company policies, security procedures, and safety protocols at all times.
• Reports any hazardous or unsafe conditions to the AP Manager and supports emergency response activities in alignment with site procedures and escalation protocols.
• Carries out responsibilities in a manner that minimizes risk to employees, visitors, vendors, and company assets.

Nice to Have:

• Punctual.
• Detail-oriented.
• Professional.

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities