Our Client is looking for an Operations Assistant to provide analytical and operational support across purchasing, logistics, inventory, e-commerce, sales administration, and business reporting.
This role will help keep day-to-day operations moving while strengthening the accuracy, documentation, and backup coverage behind critical processes. The Operations Assistant will coordinate shipments, support purchasing and inventory activity, reconcile information across systems, prepare reports, and help resolve operational issues with internal teams and external partners.
The successful candidate will be highly organized, comfortable working with data, and motivated to understand why discrepancies occur - not simply process transactions. This role is well suited for someone who enjoys learning systems, investigating issues, and finding practical ways to improve recurring work.
Operations, Logistics, and Fulfillment
- Support day-to-day business operations across purchasing, logistics, inventory, e-commerce, and sales administration.
- Coordinate domestic small-parcel and LTL shipments, including obtaining freight quotes, scheduling pickups, tracking shipments, and resolving delivery issues.
- Work with warehouses, third -party logistics providers (3PLs), freight carriers, and vendors to coordinate receiving, fulfillment, inventory movement, and other operational requirements.
- Assist with international logistics by coordinating with freight forwarders, customs brokers, suppliers, and distribution partners.
- Review shipping and customs documentation for completeness and help resolve clearance, classification, tariff, duty, and delivery issues.
Inventory and Purchasing Support
- Monitor inventory levels across internal and third-party warehouses and investigate inventory discrepancies.
- Support inventory reconciliation, purchasing, forecasting, and vendor -management activities.
- Prepare purchase orders, monitor open orders, track inbound inventory, and communicate with manufacturers and suppliers.
- Help maintain accurate product, inventory, purchasing, and availability information across business systems.
Data, Reporting, and Reconciliation
- Maintain and analyze inventory, purchasing, sales, financial, and operational data using the company’s ERP system, Microsoft Excel, and other business platforms.
- Prepare recurring and ad hoc reports to help management evaluate inventory levels, sales trends, purchasing requirements, logistics performance, and other operating metrics.
- Export, organize, clean, and reconcile data from ERP systems, marketplaces, EDI platforms, warehouses, and other third-party systems.
- Use established spreadsheets, reporting tools, and automation scripts to process and validate business data.
- Research discrepancies across multiple sources, identify root causes, and document practical corrective actions.
- Support payment reconciliation, credits, deductions, refunds, chargebacks, and other fundamental accounting processes as needed.
E- Commerce and B2B Operations
- Support third-party marketplace and e-commerce operations, including product information, inventory availability, order processing, and operational issue resolution.
- Assist with B2B customer operations, including product availability, quotations, EDI transactions, order requirements, and internal coordination.
- Work cross-functionally with Sales, Purchasing, Finance, Customer Service, Warehousing, and management to investigate and resolve operational issues.
Systems and Process Improvement
- Assist with testing and implementing new reports, software integrations, automation tools, and operational processes.
- Document procedures, maintain accurate records, and help develop clear standard operating procedures.
- Support management with special projects involving inventory, logistics, purchasing, data analysis, e-commerce, and business-process improvement.
- Identify opportunities to reduce manual work, strengthen controls, and make recurring processes more efficient and dependable.