Operations Assistant (Mandarin Required ) - Fontana, LA

Core Responsibilities

1. DSP & Driver Management

• Coordinate daily with DSPs and drivers to ensure attendance, route readiness, and compliance.

• Verify driver check-in, route assignment, and departure timelines.

• Monitor driver performance, POD compliance, and communication quality.

• Escalate service or behavioral issues to Hub Manager as needed.

2. Morning Dispatch Execution

• Prepare and release daily routes according to volume and cutoff time.

• Confirm routeallocationaccuracy and system alignment before driver departure.

• Conduct dispatch briefing for drivers (special notes, weather, backlog, service reminders).

• Ensure all scanners/devices are functioning prior to route launch.

3. Redelivery Assignment & Service Recovery

• Review failed delivery cases and assign redelivery routes accordingly.

• Coordinate with DSPs to ensure next-day redelivery completion.

• Monitor aging packages and prevent backlog accumulation.

• Track repeat failure addresses and escalate recurring issues.

4. Address Correction & Data Accuracy

• Review incorrect or incomplete addresses in the system.

• Conduct address verification and update systemrecords timely.

• Communicate corrected information to drivers and DSP teams.

• Reduce delivery failure caused byzipcodeor input errors.

5. Exception Package Handling

• Identifyand categorize exception packages (damaged, missing, customer unavailable, restricted access, etc.).

• Investigate root causes and document findings.

• Coordinate withwarehouseteam for package location and status verification.

• Ensure proper system update and status accuracy for all exceptions.

6. Communication & Coordination

• Maintain real-time communication between dispatch, DSPs, warehouse, and management.

• Provide daily dispatch andexceptionsummary report.

• Support operational improvement initiatives to enhance dispatch efficiency and reducecost.

Qualifications

• Experience inlogistics, last-mile operations, or dispatch coordination preferred.

• Familiar with DSP model and driver performance management.

• Strong problem-solving and multitasking ability infast-paced environment.

• Proficient in Excel and dispatch systems.

• Bilingual (English/Chinese) preferred.