Operations and Transportation Manager

Location: Irving Tx

Division:  Roadrunner Services 

RR-TX- #186S

Seeking a Manager to lead our fantastic team of Roadrunners! Our work life is all about teamwork and cars. Roadrunners enjoy driving different cars and trucks every day, and they play a vital role in the wholesale automotive industry.

Job Scope:
The Roadrunner Operations and Transportation Manager is responsible for overseeing and supporting daily on-site operations, including employee drivers, vans, vehicles, transportation scheduling, and customer account management while ensuring outstanding customer service and operational efficiency.
Duties:

• Schedule and assign vehicle pickups and deliveries.

• Oversee daily transportation and dispatch operations to ensure efficient workflow.

• Handle customer calls, invoices, driver sign-in sheets, and payroll.

• File accident reports when needed.

• Provide outstanding customer service to our auto auction and dealership customers on a daily basis.

• Manage and inspire a team of employee drivers. Not over-the-road or contract truck drivers.

• Maintain strong relationships with existing customer accounts and serve as the primary point of contact for operational needs.

• Address customer concerns, resolve service issues, and ensure customer satisfaction.

• Coordinate with customers and internal teams to ensure transportation needs and expectations are met.

• Monitor daily operations, driver performance, and service quality.

• Identify opportunities to improve operational efficiency and strengthen customer relationships.

• Other duties as assigned by the Regional Manager.

Requirements:

• Dispatch, transportation, or operations management experience preferred.

• Experience in account management and maintaining customer relationships.

• Extensive knowledge of the Dallas/Fort Worth area and surrounding locations.

• Strong organizational, communication, and problem-solving skills.

• Good computer skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Leadership experience and the ability to effectively manage a team.

• Successful background check and drug test.

• Valid driver’s license and good driving record.

• Minimum 20 years of age.

Auto auction, rental car, dealership, or similar industry experience is helpful.

Work Schedule:
Day Shift, Monday through Friday

Primary Work Location:
Roadrunner Services

4425 W Airport Freeway, Suite 365
Irving, TX 75062

Contact:
Interviews by appointment only.
Pay Range: $60,000 annually
Employee Status: Regular
Job Type: Full-Time
Shift: Day Job
Travel: No