Operational Customer Experience Representative

Job#: 3052030

Job Description:

Operational Customer Experience Representative

Location: Phoenix or Chandler Area, Arizona (Hybrid)

Pay: $16.00 Hourly

Role Overview

The main function of this role is to sell goods for wholesalers or manufacturers to businesses or groups of individuals. This position is responsible for generating interest in merchandise, demonstrating products, and explaining how those products could benefit the customer. The role also contributes to operational excellence initiatives by supporting service delivery, process improvement efforts, stakeholder engagement, and cross-functional program execution.

Key Responsibilities

• Recommend products to customers based on their needs and interests.
• Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
• Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
• Provide customers with product samples and catalogs.
• Consult with clients after sales or contract signings to resolve problems and provide ongoing support.
• Identify prospective customers by using business directories, following leads from existing clients, and attending trade shows and conferences.
• Contribute to operational excellence initiatives by supporting service delivery and process improvement efforts.

Required Qualifications

Education: A bachelors degree in marketing or equivalent training is required.

Experience: 5-7 years of relevant experience is required.

Skills:

• Verbal and written communication skills, negotiation skills, customer service, and interpersonal skills.
• Ability to work independently and manage one's time.
• Case management in a CRM / ticketing system
• Basic mentoring skills necessary to provide support and constructive performance feedback.
• Knowledge of principles and methods for showing, promoting, and selling products or services.
• Operational reporting and data analysis in Excel
• Warranty / device support process knowledge

Preferred Qualifications

• Technology sales experience.
• Strong operational experience, including pipeline and quote management.
• Experience in a KPI-driven work environment.
• Excellent organizational skills and a structured, process-oriented mindset.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Employee Type:

Contract

Location:

Phoenix, AZ, US

Job Type:

Date Posted:

September 15, 2026

Pay Range:

$16 - $16 per hour

Similar Jobs

• Customer Service Representative
• Customer Care Rep
• Customer Service Representative
• Customer Service Rep, Mortgage Origination
• Operational Data Analyst