Operation Support Coordinator

Currently, we have an Operations Support Coordinator opportunity with a nationwide leader in property preservation and field services , where you'll be part of a trusted team supporting banks, mortgage servicers, and investors with quality, compliance-driven solutions that keep communities strong. Respond to client questions, requests, and inquiries concerning services, products, billing, and timelines; resolve complaints, report problem areas, and escalate issues as needed.

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have an Operations Support Coordinator opportunity with a nationwide leader in property preservation and field services, where you'll be part of a trusted team supporting banks, mortgage servicers, and investors with quality, compliance-driven solutions that keep communities strong.

The Operations Support Coordinator is responsible for the specific duties listed below.

Your specific duties will include:

• Coordinate support tasks related to operations, manage tasks to completion, and report progress to the operations manager.
• Review and respond to correspondence and incoming emails in a timely manner, refer messages to the appropriate person, and take messages.
• Maintain accurate operations records, complete required documentation, and assist operations managers in prioritizing workload.
• Provide support to other teams within the organization, following privacy procedures when handling company data at all times.
• Respond to client questions, requests, and inquiries concerning services, products, billing, and timelines; resolve complaints, report problem areas, and escalate issues as needed.
• Identify ways to streamline operational procedures between or within departments.
• Participate in the planning, development, implementation, and support of operational activities.
• Prepare activity reports for clients as well as operations management
• Review photos for completed jobs to create photo reports.
• Continually maintain working knowledge of all company services.

Required qualifications for the position include:

• Prior call center experience.
• High School Diploma or equivalent.
• Excellent written and verbal communication skills.
• Strong organizational skills and the ability to prioritize and effectively manage daily workload.
• Proficient with Microsoft Office productivity software including Outlook, Word, and Excel.
• Ability to quickly learn proprietary software.
• Positive approach to problem solving and efficient negotiation skills.

Pay Rate Range: $18.00 per hour.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental and vision as well as a 401(k) plan.

Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!

Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO . To receive state and federal compliance posters, e-mail

hr@workway.com

or call 972.514.1515.

#OperationsCoordinator #OrlandoJobs #HiringNow #CallCenterJobs #CustomerService #AdministrativeJobs #TempToHire #Workway