Onsite Print Administrator

Job Title: Onsite Print Administrator

Location: San Francisco, CA

Duration: Contract - 24 months

Pay Range: $22.01/hr $28.82/hr (W2)

Job ID: 410188

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Field Technical Support Consultant II to join our dynamic team. The ideal candidate will have strong experience in print device support, incident resolution, and system monitoring and a proven ability to manage onsite operations, meet SLAs, and drive customer satisfaction.

Responsibilities:

• Operate and support assigned technology areas with moderate risk and complexity, including print devices and related software.
• Monitor systems, detect performance issues, and resolve technical incidents using established protocols.
• Conduct routine installations, configurations, and scripted change activities while following incident, change, and problem management processes.
• Provide timely responses to service, product, and customer-relations inquiries to ensure customer satisfaction.
• Resolve most technical incidents independently and collaborate on complex or cross-technology issues with team members.
• Identify incident trends, potential escalations, and proactively alert management as needed.
• Apply HP solutions to meet customer needs and balance internal and customer priorities within defined parameters.
• Manage consumable inventory, replace toner and paper, clear jams, and ensure adequate supplies at customer sites.
• Assist end users with device functionality and perform initial troubleshooting and device swaps with spares as needed.
• Coordinate with HP software-branded support and report customer dissatisfaction to CSM/SDM.
• Collect usage pages per device as needed and maintain production goals and contract response times.
• Support small projects and contribute input to assigned account plans and delivery decisions.

Required Skills & Qualifications:

• Broad knowledge of HP products and services with core competencies in OS, networking, and HP applications.
• Experience with print device maintenance, consumable management, and basic hardware troubleshooting.
• Effective communication with technical staff and management levels and strong active listening skills.
• Demonstrated problem-solving skills with ability to prioritize and propose practical solutions.
• Basic project management, analytical, and documentation skills with attention to process compliance.
• Education: High School Diploma/GED/Higher Secondary or equivalent experience. Bachelor's preferred or Associate in a technical field with 4-6 years desired.
• Experience: 2-5 years in related work, preferably maintenance or quality.

Preferred Skills:

• Customer-facing onsite support experience with SLA-driven environments.
• Familiarity with incident, change, and problem management frameworks.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting-edge technologies and projects

Additional Details

Work Arrangement: Full time at the Customer Site. Onsite presence required in San Francisco, CA. Business Casual dress code. Client interface required. No overtime required. Ship-to address: 4150 Clement St, San Francisco, CA 94121. Legal Entity: HP Inc. (US11). Hours per Day: 8. Labor Type: Business Professional. Maximum Submissions per Supplier: 3. Job Posting Owner: {Edwards, Robert (robert.)}.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.