Workspace Management: Configure and troubleshoot Dispatcher Workspace to streamline task assignments. Mobile Support: Optimize the Mobile Agent app for field technicians, including offline workflows.
Numbers & Facts
Location
Oakland, CA
Salary
$69 Per Hour
Description
Pay Rate: $69.00 per hour
Summary:
Duration: 12 Months
Work Mode: Full Remote
Location: Oakland, CA
Responsibilities:
Platform Maintenance: Administer the ServiceNow FSM environment, managing upgrades and daily technical operations.
Workspace Management: Configure and troubleshoot Dispatcher Workspace to streamline task assignments.
Mobile Support: Optimize the Mobile Agent app for field technicians, including offline workflows.
Data Models: Manage work orders, task dependencies, assignment rules, and territory planning.
Inventory & Logistics: Configure parts management, stockrooms, and asset transfer rules.
Core Configuration: Build UI policies, business rules, client scripts, ACLs, and system notifications.
Requirements:
Experience: Minimum 3 years of direct experience with ServiceNow Platform Administration.
Core Knowledge: Strong grasp of dynamic scheduling, map integrations, and mobile playbooks.
Certifications: ServiceNow Certified System Administrator (CSA) and CIS-Field Service Management is mandatory.