Onsite Print Administrator

Job Title: Onsite Print Administrator

Location: San Francisco, CA

Duration: Contract - 24 months

Pay Range: $22.01/hr $28.82/hr (W2)

Job ID: 410189

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Field Technical Support Consultant II (Onsite Administrator - Print, OSA Level II) to join our team in San Francisco, CA. The ideal candidate will have experience in device support, print environment operations, incident resolution, and customer service and a proven ability to monitor systems, resolve technical issues, and deliver consistent onsite support.

Responsibilities:

• Monitor systems to detect performance issues and resolve technical problems on assigned hardware, software, and print devices using established protocols.
• Identify incident trends, escalate appropriately within defined timeframes, and follow incident, change, and problem management processes.
• Conduct routine installations, configurations, and integrations in accordance with standard procedures.
• Respond to service, product, technical, and customer-relations inquiries to ensure customer satisfaction.
• Execute approved scripted change activities while maintaining service quality and compliance.
• Meet daily production goals and contract-required response times.
• Collaborate with teams to align work with strategy and support process improvements.
• Ensure adherence to standards and data confidentiality while supporting business processes with independent judgment.
• Complete process-oriented assignments, share technical information, and support operational plans with minimal supervision.

Onsite Administrator (Print) - OSA Level II Duties:

• Manage consumable inventory for print devices and ensure adequate supplies at customer sites.
• Replace toner, consumables, and paper, and clear paper jams.
• Assist end users with device functionality and initial troubleshooting.
• Coordinate with HP for software-branded support and report customer dissatisfaction to CSM/SDM.
• Collect device usage pages and swap devices with spares as needed.

Required Skills & Qualifications:

• Broad knowledge of HP products and service offerings and core technical competencies (OS, networking, HP applications).
• Experience supporting print environments, device maintenance, and incident resolution within defined procedures.
• Effective communication with technical audiences and management, with strong active listening skills.
• Proactive and reactive problem-solving skills with ability to set priorities and implement practical solutions.
• Basic project management, analytical, and documentation skills.
• Education: High School Diploma/GED/Higher Secondary or equivalent experience. Bachelor's preferred or Associate degree in a technical field with 2-6 years of related experience.

Preferred Skills:

• Experience in maintenance or quality roles within enterprise customer environments.
• Familiarity with ITIL-aligned incident, change, and problem management processes.

Additional Details:

• Work On Site Required: Yes. Candidate must reside in San Francisco, CA or commute daily to the customer site.
• Client Interface Required: Yes. Dress Code: Business Casual. Overtime Required: No.
• Ship To Address: 4150 Clement St, San Francisco, CA 94121, US.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to technologies and projects in enterprise environments.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.