Onsite Print Administrator

Job Title: Onsite Print Administrator

Location: Palo Alto, CA

Duration: Contract - 24 months

Pay Range: $22.01/hr $28.82/hr (W2)

Job ID: 410185

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Field Technical Support Consultant II (Onsite Administrator - Print, OSA Level II) to join our team in Palo Alto, CA. The ideal candidate will have strong experience in printer fleet support, device troubleshooting, consumables management, and customer service and a proven ability to resolve incidents, execute routine installations and configurations, and maintain service levels within established protocols.

Responsibilities:

• Monitor systems to detect performance issues and resolve technical problems on assigned hardware and software using established protocols.
• Identify incident trends, escalate within defined timeframes, and follow incident, change, and problem management processes.
• Conduct routine installations and configurations, assemble and integrate systems and products per standards.
• Respond to service, product, technical, and customer-relations inquiries to ensure customer satisfaction.
• Execute approved scripted change activities and maintain service quality and compliance.
• Meet daily production goals and contract-required response times.
• Align work with operational strategy and collaborate to implement process improvements.
• Protect data confidentiality and support business processes with independent judgment.
• Manage small projects or programs and provide input to delivery decisions for assigned accounts.

Onsite Administrator (OSA) Level II Duties:

• Manage consumable inventory and ensure availability at customer sites.
• Replace toner, consumables, and paper and clear paper jams.
• Assist end users with device functionality and initial troubleshooting.
• Coordinate with HP software branded support and report customer dissatisfaction to CSM/SDM.
• Collect usage pages per device as needed and swap devices with spares when required.

Required Skills & Qualifications:

• Broad knowledge of HP products and services offerings, including print devices.
• Core technical competencies across OS, networking fundamentals, and HP applications.
• Effective communication with technical teams and first- and middle-level management.
• Active listening and ability to tailor messages to the audience.
• Problem-solving skills, including proactive and reactive approaches and creative thinking.
• Ability to prioritize, propose practical solutions, and suggest operational efficiencies.
• Basic project management, communication, and analytical skills.
• Customer service orientation with experience in incident, change, and problem management processes.

Education & Experience:

• High School Diploma/GED or higher, or equivalent experience.
• Typically 2-5 years of related experience in maintenance, quality, or a related technical field.

Work Conditions:

• Full time at the customer site in Palo Alto, CA.
• Business casual dress code.
• Client interface required and onsite work required.
• No overtime required.

Preferred Skills:

• Experience supporting enterprise print environments and fleet management.
• Familiarity with HP incident, change, and problem management tools.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.