Salary Range: $44,000 - $50,000

Position Purpose

The Project Coach for Insurance Service is responsible for supervising and developing a team of insurance service consultants. This role focuses on driving performance, building a motivated team, and fostering individual skill development. *This position is on-site at our Tucson, AZ contact center*

Why Join Afni?

At Afni, we believe our people are our greatest competitive advantage. We’re committed to creating opportunities for growth, encouraging innovation, and empowering employees to make a meaningful impact on the business.

What We Offer

• Competitive compensation and a comprehensive benefits package
• Medical, dental, vision, and prescription coverage
• 401(k) plan with company match
• Paid time off and paid holidays
• Tuition reimbursement and professional development opportunities
• A collaborative culture focused on continuous improvement, accountability, and innovation

Essential Functions and Responsibilities

• Maximize team potential by coaching and developing employees to achieve performance goals.
• Supervise a team of 15 or more insurance service specialists serving existing customers.
• Provide ongoing coaching, performance feedback, and development planning to improve individual and team results.
• Identify performance gaps and implement improvement strategies.
• Use performance metrics and business goals to drive team results.
• Partner with management and peers to identify best practices and solve business challenges.
• Resolve employee and customer issues while balancing empathy, accountability, and business needs.
• Communicate expectations clearly and build effective working relationships across the organization.
• Manage time off, payroll adjustments, schedule adherence, and performance metrics.
• Effectively prioritize responsibilities and manage multiple priorities in a fast-paced environment.

Minimum Job Requirements

• High school diploma or equivalent and previous supervisory experience in a call center environment.
• Strong customer service background with the ability to drive results for your team.
• Strong leadership and relationship-building skills.
• Working knowledge of Microsoft Office products.
• Problem-solving skills and a genuine desire to help people be successful.
• Ability to manage multiple priorities and determine which work requires immediate attention.
• Ability to work as part of a team and contribute to Afni’s success