Accounts Receivable Management, Administrative Skills, Campaigns, Coaching, Communication Skills, Computer Software, Computer Systems, Conflict Resolution, Corporate Policies, Dentistry, Expense Management, High School Diploma, Interpersonal Skills, Inventory Management, Leadership, Lift/Move 20 Pounds, Maintain Compliance, Marketing, Mentoring, Office Management, Order Management, Patient Care, Problem Solving Skills, Staff Training, Team Building, Team Lead/Manager, Team Player, Training/Teaching
LOCATION
Raleigh, NC
POSTED
Today
Now Hiring: Office Manager Raleigh Capital
Lane & Associates Family Dentistry is seeking an experienced Office Manager to lead our Raleigh Capital office and help create an exceptional experience for both our patients and team members. We believe in creating healthy smiles and positive workplace cultures. We are looking for a dedicated leader who thrives in a fast-paced environment, enjoys developing teams, and is committed to delivering outstanding patient care.
Position Overview
As the Office Manager, you will provide both strategic leadership and hands-on oversight of daily office operations. You'll play a critical role in driving office performance, supporting team development, and ensuring every patient receives a 5-star experience.
Key Tasks & Responsibilities
Lead day-to-day office operations, including scheduling, productivity, collections, receivables, and expense management
Drive new patient growth through community outreach and collaboration with the marketing team
Oversee the office's online reputation and encourage exceptional 5 star patient experiences
Coach, mentor, and develop team members while ensuring compliance with company policies and procedures
Manage daily closings, deposits, and month-end reporting in partnership with the Regional Director
Address patient and employee concerns with professionalism, empathy, and confidence
Facilitate ongoing staff training and development
Maintain optimal provider schedules and doctor-to-patient ratios
Lead daily morning huddles and engaging monthly team meetings
Manage inventory, ordering, and office supply needs
Participate in company initiatives, meetings, and communications
Perform additional duties as assigned
Qualifications
High School Diploma or GED required
Minimum of 2 years of dental office experience required
Minimum of 2 years of dental management experience required
Strong leadership, coaching, and team-building abilities
Excellent communication and interpersonal skills
Proven problem-solving and conflict-resolution capabilities
Professional, patient-focused, and service-oriented mindset
Comfortable using dental software and computer systems (Denticon experience preferred)
Fun Team Events, Employee Recognition Programs, and Social Campaigns!
Volunteer Opportunities Through Our Smile Squad Rewards Program!
Birthday & Work Anniversary Gifts from Ownership!
As the Official Team Dentist of the Carolina Hurricanes and Durham Bulls, our employees enjoy opportunities throughout the year to win tickets, VIP experiences, giveaways, and participate in exciting team partnerships and company-sponsored events.