Job Title: Office Manager
Location: Los Angeles, CA
Reports to:Director of People
FLSA Status: Non-Exempt
Wage: $25 - $28/hour, full-time
The Office Manager plays a central role in ensuring the Alfred headquarters operates efficiently, remains organized, and provides a welcoming environment for employees, visitors, and vendors. Serving as the primary point of contact for day-to-day office operations, this individual oversees workplace maintenance, supplies, deliveries, administrative coordination, and general office support.
This is a hands-on, service-oriented position that requires strong organizational skills, attention to detail, and the ability to anticipate needs before they arise. The Office Manager works closely with cross-functional teams, supports cafe operations, coordinates vendor relationships, and helps maintain Alfred's workplace and brand standards. The ideal candidate is resourceful, adaptable, and comfortable balancing competing priorities while maintaining a positive and professional presence.
What You'll Do
Operations & Workplace Management
- Oversee daily office operations, ensuring a clean, organized, welcoming, and functional workplace for employees and visitors.
- Serve as the primary point of contact for office-related matters, including maintenance requests, deliveries, supplies, equipment, and general workplace needs.
- Proactively monitor the appearance, cleanliness, and organization of shared spaces, including the kitchen, conference rooms, common areas, and training lab.
- Coordinate routine cleaning, maintenance, repairs, and other vendor services, ensuring issues are addressed promptly and effectively.
- Manage office supplies and inventory, including ordering, stocking, and monitoring usage to support daily operations.
- Partner with the Inventory and Operations teams on special projects, material distribution, deliveries, and logistical support for cafe locations.
- Receive, organize, and distribute incoming mail, packages, and deliveries.
Office Administration & Coordination
- Provide general administrative and operational support to headquarters leadership and cross-functional teams.
- Coordinate monthly leadership meetings, including scheduling, room preparation, materials, and meeting logistics.
- Support the planning and execution of company-wide meetings, events, and employee engagement initiatives.
- Maintain oversight of company keys, access cards, and garage clickers, including distribution, tracking, and collection.
- Identify opportunities to improve administrative processes, office organization, and overall workplace efficiency.
- Welcome and assist office visitors, vendors, and external partners, ensuring a professional and positive experience.
Customer Experience & Communication
- Serve as a point of contact for incoming office calls, directing inquiries to the appropriate departments or individuals.
- Monitor and respond to customer inquiries and feedback received through Alfred's general and online shop email accounts, as well as Tattle.
- Address customer concerns with professionalism, empathy, and sound judgment, escalating complex matters when appropriate.
- Partner with internal teams to ensure customer inquiries and operational requests are resolved accurately and efficiently.
- Maintain clear, timely, and professional communication with employees, vendors, customers, and external partners.
Executive & Leadership Support
- Provide administrative support to the CEO, assist with gifting, special projects, errands, and other administrative needs as assigned.
- Exercise discretion and confidentiality when handling sensitive information and executive-related matters.
- Anticipate administrative needs and proactively follow through on assignments to ensure timely completion.
Qualifications
- 2+ years of office management, administration, hospitality, or a related field experience preferred.
- Availability to work onsite Monday through Friday, 8:30am – 5:00pm.
- Strong organizational and time-management skills, with the ability to manage competing priorities.
- Excellent written and verbal communication skills, with a professional and service-oriented approach.
- Proactive, resourceful, and solutions-oriented, with strong attention to detail and follow-through.
- Ability to build positive relationships with employees, vendors, customers, and visitors.
- Sound judgment, discretion, and professionalism when handling sensitive information.
- Proficiency with email, calendars, Slack, and other workplace productivity tools.
- Ability to work independently, adapt to changing priorities, and support broader team needs.
Benefits & Perks
- $25 - $28/hour, full-time
- Medical, Dental, & Vision insurance packages
- 401(k) contribution (after 12 months of employment)
- Employee discounts
- Free coffee & pastry during work hours
- Monthly coffee/tea bag take home
- Open Path Collective Therapy reimbursement