About the Role:
We’re looking for a highly organized Office Manager to oversee daily operations, streamline administrative processes, and ensure top-notch customer service. This role requires strong attention to detail, time management skills, and the ability to coordinate between customers, staff, and vendors.
- Key Responsibilities:
- Oversee office operations, ensuring smooth communication and workflow.
- Manage customer interactions, including inbound/outbound calls, emails, and showroom visits.
- Schedule and coordinate estimates, installations, and follow-ups.
- Process accounts receivable, reconcile sales and accounting software transactions, and prepare bank deposits.
- Review order confirmations from vendors for accuracy.
- Assist with payroll processing and timesheet reconciliation.
- Support estimators with customer follow-ups and job scheduling.
- Work with technicians and vendors to troubleshoot field issues and find solutions.
- Maintain organized filing systems for estimates, work orders, and customer records.
Qualifications:
Preferred: 1-2 years of experience in residential glass (ordering, estimating, or office/project management). High school diploma or equivalent (college degree preferred). Proficiency in Microsoft Office (Word, Excel); QuickBooks Online experience is a plus. Excellent verbal and written communication skills. Ability to pass a background check and drug test.
*Eligibility for company benefits is optional and contingent upon completion of an initial employee probationary period.