Office Manager

Rapid Dry dba Irock Plumbing

Buffalo, NY

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JOB DETAILS

SKILLS

Administrative Skills, Billing, Business Operations, Cash Flow, Cash Management, Communication Skills, Computer Skills, Credit and Collections, Cross-Functional, Customer Relations, Customer Satisfaction, Detail Oriented, Documentation, Finance, Follow Through, Health Insurance, High School Diploma, Intuit Quickbooks, Leadership, Logistics, Office Management, On Site Support, Operations Management, Organizational Skills, Reconciliation, Record Keeping, Telephone Skills, Time Management

LOCATION

Buffalo, NY

POSTED

19 days ago

Benefits:

401(k) matching
Health insurance
Paid time off

Office Manager (Operations & Finance Focus)

Job Summary

We are seeking a highly organized, business-savvy Office Manager to run the day-to-day operations of our office and be the backbone of our company. This is a critical role that directly impacts customer satisfaction, technician efficiency, and company cash flow.

The ideal candidate is proactive, detail-oriented, and understands that timely billing, collections, and communication keep a business alive. This is not an entry-level office role we’re looking for someone who can take ownership, manage moving parts, and help the business run smoothly and profitably.

What You’ll Do

Answer incoming calls and serve as the primary point of contact for customers
Schedule jobs and coordinate daily logistics with field technicians
Communicate clearly with technicians to ensure jobs are staffed, started on time, and completed efficiently
Follow up with customers after service to ensure satisfaction and encourage five-star reviews
Prepare, send, and track all invoices in a timely manner
Manage collections and follow up on outstanding balances professionally and consistently
Maintain accurate records of billables, payments, and job documentation
Monitor cash flow and understand how daily office operations impact the financial health of the business
Use QuickBooks daily for invoicing, payments, reporting, and reconciliation
Wear multiple hats and assist wherever needed to keep operations running smoothly

What We’re Looking For

Strong understanding of business operations, billing, and cash flow management
QuickBooks certified (required) with real, hands-on experience — not just basic familiarity
Confident managing invoicing, collections, and financial records
Excellent communication skills with customers, technicians, and leadership
Highly organized with strong follow through nothing slips through the cracks
Customer-focused mindset with the ability to handle issues calmly and professionally
Comfortable taking ownership and making decisions in a fast-paced environment
Reliable, trustworthy, and able to handle sensitive financial information

Qualifications

Previous experience as an Office Manager, Operations Manager, or similar role
QuickBooks Certification required
Experience with billing, collections, and customer follow-up
Strong computer skills and attention to detail
High school diploma or GED (additional education a plus)

Why This Role Is Different

This position is for someone who wants to be the go to person the one who keeps the office running, the money flowing, and the customers happy. If you understand how critical cash flow is to a business and take pride in running a tight operation, this role offers real responsibility and impact.

This role is not a fit if:

You prefer a slow paced office with limited responsibility
You’re uncomfortable handling billing, collections, or financial details
You’ve only lightly used QuickBooks and aren’t confident running it daily

Office Manager

Rapid Dry dba Irock Plumbing

Buffalo, NY

About the Company

Rapid Dry dba Irock Plumbing

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