Office Manager (33123)

Powered by GI Alliance, Arizona Digestive Health, P.C. (ADH) is committed to providing quality, expert care to our patients in the fields of gastroenterology and hepatology. Our group of physicians was formed in 2007 in an effort to bring the talents and abilities of some of the most respected names in the Arizona gastroenterology community together to set a new standard of care for patients with digestive diseases. In October 2019, we partnered with the nationwide group GI Alliance to broaden our impact in the Western United States. We are currently seeking a full-time Office Manager to join our busy practice located at Main and Recker in Mesa, Arizona.

JOB SUMMARY:

In partnership with the managing physicians, the Office Manager will ensure that the medical office provides outstanding customer service, via engaged employees, in an efficient manner. The ideal candidate will possess a Bachelor Degree* preferably in Healthcare or Business Administration or a related field from an accredited school. The individual will have at least five (5) years' experience as a Manager preferably in a medical practice office.

• An equivalent combination of education and experience, which provides proficiency in the areas of responsibility listed below, may be substituted for the above education and experience requirements.

PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:

The Office Manager will work closely with the physicians as well as other medical office personnel to:

• Take ownership of the entire office to include marketing, financials, staffing levels, employee engagement, collections, patient count and office efficiencies.
• Coordinate medical and health services in hospitals, clinics or similar organizations.
• Interact regularly with physicians to ensure operational efficiencies are being met.
• Ensure that every patient encounter is a "wow" experience.
• Assist with the development and implementation of practice policies and procedures.
• Perform supervisory duties to include interviewing, hiring, training and developing office staff.
• Conduct staff performance evaluations and wage increase determinations.
• Ensure a productive, team-oriented environment.
• Review annual patient satisfaction surveys and make recommendations as appropriate.
• Conduct regular staff meetings to provide information to and to solicit feedback from office staff.
• Serve as a liaison between leadership team and office staff to enhance communication, resolve issues, and best practice to work towards company's common goal.
• Support the overall goals of the company.

JOB KNOWLEDGE AND SKILLS:

• Strong leadership.
• Knowledge of Medical Practice Management, OSHA, HIPAA, Compliance, EMR, Billing and Collections.
• Excellent interpersonal skills to deal effectively with clinicians, patients, administrators, auxiliary personnel, and regulators.
• Able to solve problems independently.
• Knowledge of medical terminology.
• Familiarity with Microsoft Office Suite.
• Excellent organizational skills to independently manage work flow.
• Ability to prioritize quickly and appropriately.
• Ability to multi-task.
• Meticulous attention to detail

Arizona Digestive Health offers competitive pay and an array of benefits (for full-time employees) including medical, dental, vision, 401(k) and a Health Savings Account both with company contribution, and Paid Time Off. Paid Sick Time offered to ALL employees.

Qualifications

EDUCATION: Bachelors Degree is preferred.

EXPERIENCE: Minimum of threefive years medical office management. Experience in internal medicine or GI is preferred.

Performance Requirements:

• Knowledge of clinic policies and procedures.
• Knowledge of medical terminology and insurance practices.
• Knowledge of computer programs and applications.
• Knowledge of CPT and ICD-10 coding.
• Knowledge of managed care, Medicare, and Medicaid guidelines.
• Skill in effective personnel management including training staff and delegating duties.
• Skill in written and verbal communication.
• Ability to work effectively as a team member with physicians and other staff.
• Ability to flexibly respond to changing demands.
• Ability to plan, organize, prioritize and direct the work of others.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.
• Prior experience interviewing candidates and determining staffing needs.
• Experience credentialing physicians and mid-level providers
• Experience managing patient issues

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.

NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.

No phone calls or agencies, please.

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