Office Coordinator - Collections/Recovery

Office Coordinator - Collections/Recovery

Location: Las Vegas, NV, United States

Date Posted: Sep 16, 2026

Job ID: 2609211

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Description

Overview:

This position provides a wide variety of administrative and staff support services. Performs office work directly related to HOA collection. Will assist with all aspects of the collection process, including answering the phone, correspondence and completing workflows.

Compensation: $19-$20 per hour

FirstService Residential will compensate the successful candidate per the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client''s property, the salary or wage will also be premised upon the client''s directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities:

• Ensures telephone calls are answered professionally, and messages are handled courteously, accurately and in a timely manner.
• Processes correspondence in accordance to company policies and procedures.
• Prepares, generates, and maintains reports as required.
• Completes assigned workflows in compliance with company policies and procedures.
• Process payment plans as requested, ensuring accuracy and adherence to guidelines
• Conduct business with a high standard of personal, professional and ethical conduct.
• Perform or assist with operational tasks to support workflow and meet deadlines.
• Participate in meetings, communicate issues, obtain necessary approvals, and resolve problems.
• Maintain up-to-date knowledge of applicable requirement, policies, and regulatory guidelines.
• All other duties as assigned.

Knowledge, Skills and Proficiencies:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Good written and verbal communication skills.
• Adhere to required deadlines and demonstrate effective time management.
• Foster cooperation and work well within a team environment.
• Complete company training as assigned.
• Be punctual for work and meetings; maintain excellent attendance.
• Track time as required by company standards.
• Maintain an organized workspace and adhere to the company's Standards of Operation and all policies.
• Attend all mandatory company functions.
• Maintain reliable transportation.
• Demonstrate strong problem-solving and organizational skills.
• Ability to draft correspondence and respond to inquiries.
• Resolve client concerns effectively and independently.
• Proficient with computer programs, including Microsoft Office.
• Ability to independently prioritize daily workload.

Physical Requirements:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities.

• Position involves sitting, standing and/or movement throughout the day. Must be able to transport oneself within the office.
• Duties will involve stooping, bending, lifting, grasping, pushing, pulling, or otherwise moving objects weighing as much as 25 lbs. This type of activity may occur several times throughout the day.
• Must be able to sit for extended periods of time
• Must have finger dexterity for typing/using a keyboard
• Must be able to hear in order to receive telephone calls and voice mail messages

Working Conditions:

• Professional indoor office environment.
• Full time position: Typical schedule, Monday through Friday, 8:00 a.m. - 5:00 p.m., unless otherwise specified; Schedule subject to change based on business needs.
• Overtime will be required from time to time.
• Consistent and regular attendance required.

Reasonable accommodations may be made for individuals with disabilities. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Work Location: Las Vegas, NV

Work Hours: Monday to Friday 8am - 5pm

What We Offer:

• 10 company paid holidays
• Medical, dental, vision
• HSA and FSA
• Company-paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity
• Identity theft, legal services
• Pet insurance
• 401(k) with company match

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal-opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel [email protected].

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [email protected]; we will respond in accordance with Local Law 144, within 30 days.

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