Office & Communications Manager

Tech-Forward Execution: Advanced proficiency in modern digital tools—including generative AI, Canva, social media management (Facebook, Instagram, TikTok), and digital/offline documentation management. Call & Inquiry Management: Professionally manage front desk coverage, answer and direct phone calls, field inquiry calls, and enter all prospect information accurately into the Lead Center.

Benefits:

• Bonus based on performance
• Competitive salary
• Free food & snacks
• Free uniforms
• Paid time off
• Training & development
• Tuition assistance

Job Qualifications:

• Tech-Forward Execution: Advanced proficiency in modern digital tools—including generative AI, Canva, social media management (Facebook, Instagram, TikTok), and digital/offline documentation management.
• Education & Experience: Associates or higher education preferred, with proven prior experience in customer service, digital marketing, or administrative roles within an early childcare environment.
• Communication & Presence: Exceptional verbal and written communication skills; naturally warm, approachable, and professional as the front-facing ambassador of the school.
• Leadership & Organization: Strong organizational skills with a demonstrated ability to support leadership, coordinate school and community events, and multitask under pressure.
  Discretion: Ability to handle sensitive and confidential information with absolute discretion.
  
  

Job Responsibilities:


Front Desk Stewardship & Communications

• The Front-Facing Anchor: Serve as the welcoming face and voice of the school, greeting parents, vendors, and visitors with a professional demeanor.
• Call & Inquiry Management: Professionally manage front desk coverage, answer and direct phone calls, field inquiry calls, and enter all prospect information accurately into the  Lead Center. 
• Office & Tour Support: Schedule appointments, coordinate meetings for the director, manage incoming/outgoing mail, and assist with tour scheduling and enrollment paperwork. 
  
  

Advanced Tech & Digital Operations

• Content & Social Media: Manage and update the school’s digital platforms—including social media channels (FB/IG/TikTok), front desk digital monitors, and the school website. 
• Creative Design & AI Integration: Utilize Canva and generative AI tools to design professional newsletters, flyers, event reminders, and digital marketing materials efficiently.
• Documentation Management: Maintain rigorous online and offline document organization, including children's files, folders in OneDrive, and administrative playbooks. 

Leadership & Event Coordination

• School & Community Events: Take a leadership role in planning, organizing, and executing school events, open houses, staff celebrations, and community/giving initiatives. 
• Administrative & Leadership Support: Assist leadership with staff scheduling updates, time-off records, supply management, and maintaining an efficient front-office experience. 
• Brand Advocacy: Embrace the Primrose Balanced Learning® values and effectively communicate what makes our school exceptional to families. 
  
  

What We Offer:
Competitive hourly wage based on experience.

• Opportunities for career growth within the company.
• A friendly, supportive team environment.
• Paid time off and holidays.
  
  

Hours:
Open Availability


Why Join Primrose School of Novi?

• Brand new, state-of-the-art facility.
• Supportive leadership team and positive work culture.
• Opportunities for professional growth within the school.
• Competitive pay and benefits.
• Ability to make an impact on families during their early childhood journey.