Office Associate Water Department

Office Associate Water Department

Salary

$47,162.00 - $55,484.00 Annually

Location

11 Uptown Circle, Normal, IL 61761, IL

Job Type

Full-time

Job Number

478

Department

Water Department

Opening Date

10/14/2026

Closing Date

10/30/2026 5:00 PM Central

• Description
• Benefits

Job Description

The starting salary is currently $47,162 to $55,484 depending upon qualifications. Full salary range for this position is $47,162 to $74,999.

Water Department

The Water Department is seeking applicants who are passionate about serving the community to join their team in the Office Associate role. This is highly responsible work which consists of varied office support duties supplemented by some technical work. This position reports to the Water Director and directly supports that position. This position performs the preparation and sending of utility bills and is responsible for organizing and maintaining all filing systems within the Water Department. The nature of the work is such that an employee frequently has considerable independence of action in the disposition of routine work matters, in giving information, and in other public contact work; as such, significant attention to detail is required. The Town of Normal values customer service, and strong interactional skills are key to success in this position.

Duties/Essential Job Functions

• Performs office support duties for the Department.
• Fills out and routes work orders as needed.
• Scans and files documents for records retention, complying with all legal and organizational record retention policies and practices.
• Frequently gives and receives information from customers over the telephone.
• Reviews meter charge calculations and makes required changes and notations prior to printing of bills.
• Prepares and mails final bills and accommodates customer billing requests.
• Receives all complaints and questions from customers concerning their accounts and takes appropriate action explaining charges.
• Performs other duties as assigned.

Required Knowledge, Skill and Abilities

• Must possess strong verbal and written communications skills.
• Must have considerable knowledge of modern office equipment and procedures, including Microsoft Office suite.
• Ability to prepare effective correspondence on routine matters and to perform routine office management details without supervision.
• Ability to learn water main tap-on and code compliance areas.
• Ability to establish and maintain effective working relationships with the employees and the general public and to deal with public relations problems courteously and tactfully.
• Knowledge of general accounting procedures and practices.

Desirable Training and Experience

• Must possess strong verbal and written communications skills.
• Must have considerable knowledge of modern office equipment and procedures, including Microsoft Office suite.
• Ability to prepare effective correspondence on routine matters and to perform routine office management details without supervision.
• Ability to learn water main tap-on and code compliance areas.
• Ability to establish and maintain effective working relationships with the employees and the general public and to deal with public relations problems courteously and tactfully.
• Knowledge of general accounting procedures and practices.

The Town of Normal is an Equal Opportunity Employer. The Town does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected characteristic in accordance with applicable federal, state, and local laws. The Town of Normal does not use artificial intelligence to screen applications.

Town of Normal Employee Benefits Summary

Progressive Salary Administration

With acceptable performance, automatic increases at six months (end of probation), twelve months, and twenty-four months. Employees then receive an annual merit step on April 1st each year until they reach the top of the position's salary range. The salary schedule may be modified for cost of living adjustments in April capped at 5% annually.

Group Health Plan

The Town has a comprehensive self-funded medical plan with UMR Preferred Provider Option (PPO). Employees may choose among two plan design options: a traditional PPO plan with a $500/person and $1000/family deductible or a High Deductible Health Plan with a Health Savings Account (HSA) component.

The Town currently pays the monthly insurance premium for full time employees who participate in the wellness program. The Town may contribute to employee HSAs based on an employees plan selection. Dependent coverage is available with the Town contributing 50% toward the dependent premium.

Group Dental Plan

The Town has a comprehensive self-funded dental plan that provides payment of 80% of eligible expenses for preventive and 70% of basic & major care. Preventive dental benefits are not subject to the deductible. The Town pays the monthly premium for full time employees. The maximum benefit is $2,000 per person per calendar year and covers orthodontics, 50% up to $2000 per lifetime per covered individual. Dependent coverage is available with the Town contributing 50% toward the premium.

Vision Plan

VSP is the provider of the Towns vision plan. There are two plans for employees to choose from. The plans cover a portion of the cost of exams, contacts, lenses and frames. Refer to www.vsp.com for more information about benefits, discounts and doctor listings.

Pension Programs

The Illinois Municipal Retirement Fund (IMRF) is the pension system for all classified civilian employees. Retirement benefits are based on two factors, the years of service and each members highest 48 months of earnings as an IMRF member. This plan includes short and long-term disability and death benefits. Employees contribute about 4.5% of earnings annually in addition to the Employers contribution. By state statute, sworn Police Officers and Firefighters are eligible for pension programs administered by independent pension boards.

Deferred Compensation and Roth IRA Plans

The Town offers a voluntary 457 retirement savings plan through MissionSquare Retirement. Per IRS regulation, employees have the option of contributing a portion of their salary up to a predetermined dollar limit in effect for that year or 100% of gross salary, whichever is less. Town employees also have the option of making Roth IRA contributions through payroll deduction.

Flexible Spending Plan

This is a salary reduction plan in accordance with IRS regulations. Participants selecting pre-tax payment of their dependent health and dental premiums, day care expenses or non-covered medical expenses will have those payroll deductions sheltered from taxable income.

Life Insurance

The Town provides a $30,000 term policy with Accidental Death & Dismemberment coverage to all full time employees. Optional dependent coverage for spouse ($10,000), and children over 6 months ($3,000) is available. The Town offers two voluntary life insurance programs. One is a decreasing term life insurance program sponsored by IMRF. The other is a term life program from The Standard that can be purchased for employee, spouse and dependent children. Evidence of insurability may be required.

Holidays

Eleven paid holidays are provided each year. They are New Years Day, Dr. Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day and Day after Thanksgiving, Christmas Day, and one Floating Holiday.

Personal Convenience Days

Full time and regular part time employees receive three paid days per fiscal year. New hires receive a pro-rated share of PC time at hire. Increases of one additional day occur after reaching 20 years of service then again after reaching 25 years of service.

Vacation Leave

Full time employees earn vacation monthly based on the following:

Less than 5 years of service 2 weeks

Between 5-9 years of service 3 weeks

More than 10 years of service 4 weeks

Regular employees working less than full time accrue a prorated share of leave time.

Sick Leave

Classified employees earn sick leave at the rate of one day per month, twelve days per year. Maximum accumulation is 120 days. Employees may use sick leave for personal illness, injury, or doctors appointments. Employees may also use sick leave for needed care of a spouse, dependent less than 18 years of age, or parent.

Family Medical Leave Act (FMLA)

Pursuant to the Family and Medical Leave Act of 1992, all eligible employees may receive up to 12 weeks of FMLA leave for qualifying events.

Parental Leave

Eligible employees may take up to four weeks of paid leave to provide care immediately following the birth or adoption of a minor child.

Education/Training

Full time employees may be eligible to apply for tuition reimbursement. For pre-approved classes or courses the Town will pay up to $2500.00 per calendar year. Some positions may have opportunities to attend conferences, workshops, or other on-going professional development.

Employee Assistance Program

The Towns EAP provides professional counseling services and specialty referral for employees and dependents. Services include meeting with employees or dependents to determine the proper course of treatment, providing some counseling services free of charge, or referring the client to an appropriate outside counselor. The Towns health plan may pay for a portion of counseling services.

Wellness Program

The Wellness Program includes an annual health risk appraisal screening. The Town also offers a wellness program to all employees covered on the group health insurance. This program provides fun, interactive challenges, in addition to access to personal health coaching, a trainer, and a dietician.

Employee Credit Union

The Town supports the Normal City Employees Federal Credit Union (NCEFCU). NCEFCU provides an alternative institution for personal savings through payroll deductions. Employee/members may be eligible for a signature loan and for collateralized loans.

Miscellaneous Benefits

Other benefits may include an Employee Appreciation Luncheon, Length of Service recognition, Holiday Gift Certificates, Employee Holiday Luncheon, employee outings and other tokens of appreciation.

• This is a summary highlighting some of the Town benefits. It is intended as an overview. The Town reserves the right to amend or end any or all benefits under its control. Benefits for Police and Fire employees covered by a Collective Bargaining Agreement are detailed in the C.B.A. These agreements must be consulted to ascertain any benefit eligibility or benefit details. For specific questions on benefits contact the Human Resources Department.

Employer Town of Normal

Address 11 Uptown Circle

Normal, Illinois, 61761

Phone 309-454-9518

Website http://www.normalil.gov