Office Associate II

No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essential services to Mainers every day. As well as, answering the main line, identifying the caller's issues, and also referring them to the appropriate MDOL Bureaus, or state resources, for resolution to their inquiries.

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State's career page and indicate on the application that they have previously worked for the State.
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Department of Labor - Office of the Commissioner / Customer Service Unit

Job Class Code: 6542
Grade: 13 (Administrative Services)
Salary: $18.53 - $26.68 /Hour (Includes 2.5% Stipend)
Location: Augusta, ME

Opening Date: October 13, 2026

Closing Date: October 27, 2026

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

Job Summary:

Primary Responsibilities:

• This position is assigned to the Maine Department of Labor's Reception Desk, Monday through Friday, 8 am to 5 pm.
• Primary responsibilities are to monitor the lobby and greet walk-in visitors and constituents, answer their questions and/or contact the appropriate DOL resources. As well as, answering the main line, identifying the caller's issues, and also referring them to the appropriate MDOL Bureaus, or state resources, for resolution to their inquiries.
• Managing, maintaining, and Entering data information into various tracking spreadsheets.
• Performing special projects as they are assigned.
• Providing other administrative duties such as photocopying, preparing mail, receiving mail, and maintaining the Bureau of Labor Standards' Labor Law poster and Video Libraries.

Knowledge, Skills, and Abilities:

The ideal candidate must demonstrate:

- Excellent customer service skills

- The ability to multitask

- Excellent time management

- Ability to understand and communicate complex matters

- Ability to use discretion with sensitive matters and material

- Knowledge of advanced computer applications, particularly Excel

Minimum qualifications:

Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures. All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, and Office Associate I.

Preferred Qualifications:

• A strong Knowledge of advanced computer applications, particularly Excel.
• Experience providing information and guidance.
• Excellent communication and customer service skills.
• Familiarity with workforce development resources.
• Lived experience as or serving individuals underrepresented in the workforce

Contact Information: Christopher.Chase@Maine.gov

Questions about this position should be directed to: Christopher Chase

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Balance - Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage - The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit - Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance - The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
• Retirement Plan - The State of Maine contributes 14.06% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the e