Office Assistant

The Front Office Assistant is a full-time position responsible for organizing staff, client and agency records, covering receptionist duties as scheduled or as needed. This position will also perform a variety of other administrative and clerical duties that support client services. These duties will vary as agency needs fluctuate. The schedule is primarily M-F, 9am-5pm.

Core Duties:

PROFESSIONAL RESPONSIBILITIES:

• • Follow through with a consistent schedule and adherence to deadlines.

• • Complete all tasks assigned by supervisor.

• • Meet with supervisor as scheduled.
  • Coordinate with front office staff to ensure the front office is always covered.
  • Treat all colleagues and clients with dignity and respect.
  • Prompt, professional and responsive communication with clients, fellow staff, supervisor– in-person, via telephone, electronic, and written correspondence.
  • Follow all agency policies and procedures.
  • Dress, personal appearance, and manner of behavior must reflect a professional image.
  • Maintain confidentiality and follow HIPAA guidelines.

DIRECT SUPERVISOR: Front Office Manager

QUALIFICATIONS:

REQUIRED

• • High School diploma
  • Experience in office organization and records keeping, filing systems.
  • Pass required background checks and screenings.
  • Maintain valid driver’s license and reliable, privately insured car.

PREFERRED

• • 1+ years of experience working in an office or reception setting
  • Experience working in social services
  • Medication Manager certification or equivalent training (can be attained post-hire)

KEY SKILLS:

• • Ability to work and engage with a wide variety of people

• • Problem solving

• • Active listening

• • Ability to work independently and collaboratively

• • Adaptability

• • Ability to meet deadlines

• • Proficiency in writing skills and attention to detail

• • Proficiency in computer basics, including Word, Outlook, and Excel

• • Organizational aptitude, especially for electronic and physical documents

• • Multi-tasking

• • Basic knowledge of office equipment, office operation functions, and customer skills building