The company is a global leader specializing in the design, manufacture, and distribution of functional hardware, office and healthcare ergonomics, and storage-related components for original equipment manufacturers (OEMs), specialty distributors, hardware chains, and major home centers. 3+ years of experience in Key Account Management, OEM Sales, Account Management, Business Development, or a related B2B sales role.

Key Account Manager

Location - Grand Rapids, MI, 49505

Company Overview

A well-established global manufacturing company with over 125 years of industry experience. The company is a global leader specializing in the design, manufacture, and distribution of functional hardware, office and healthcare ergonomics, and storage-related components for original equipment manufacturers (OEMs), specialty distributors, hardware chains, and major home centers.

What's In It For You

• Medical, Dental, Vision, and additional benefits
• Competitive compensation
• Generous Paid Time Off
• 11 Paid Holidays
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Discount Programs
• Bonus and Merit Opportunities

What Will You Get To Do

Drive Account Growth

• Develop and execute strategies to grow revenue and profitability within assigned key accounts.
• Identify new business opportunities and expand the company's presence within existing customers.
• Analyze customer needs, market trends, and competitive activity to identify opportunities for growth.

Increase Customer Share

• Develop strong relationships with key decision-makers and stakeholders.
• Increase share of wallet through customer engagement, satisfaction, and strategic account development.
• Identify opportunities for cross-selling, new products, programs, and services.
• Monitor competitor activity and identify opportunities to strengthen customer relationships.

Lead Account Management Activities

• Serve as the primary point of contact for assigned key accounts.
• Manage day-to-day customer relationships and ensure customer needs are addressed effectively.
• Coordinate new product and program launches with customers and internal teams.
• Communicate and manage pricing changes, product updates, and other account-related initiatives.
• Partner with internal teams including Sales, Engineering, Operations, Customer Service, and other departments to support customer requirements.
• Maintain accurate account information, forecasts, opportunities, and activities within CRM systems.

Customer & Business Development

• Build long-term strategic partnerships with OEM customers and other key accounts.
• Conduct regular customer meetings and business reviews.
• Develop account plans, sales forecasts, and growth strategies.
• Negotiate pricing, contracts, and business opportunities as needed.
• Monitor account performance and take action to address challenges or opportunities.

Other Responsibilities

• Perform other duties and responsibilities as assigned.

What Will You Bring

• 3+ years of experience in Key Account Management, OEM Sales, Account Management, Business Development, or a related B2B sales role.
• Experience working with OEM, manufacturing, industrial, hardware, components, or related customers preferred.
• Bachelor's degree in Business, Marketing, or a related field, or comparable professional experience.
• Proven ability to develop and maintain strong relationships with key customers and decision-makers.
• Strong communication and interpersonal skills with the ability to work effectively with individuals at all organizational levels.
• Strong business development and account-growth skills.
• Ability to manage multiple priorities efficiently and effectively.
• Strong analytical, organizational, negotiation, and problem-solving skills.
• Proficiency with Microsoft Office Suite and CRM systems such as Salesforce.
• Ability to work collaboratively with cross-functional teams and independently manage assigned accounts.

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“ TalentBridge employees are eligible for many benefit offerings such as medical, dental, vision, life insurance, short term disability, 401(k) and holiday pay!”