Ocean Operations Coordinator

JOB DESCRIPTION:

The Ocean Operations Coordinator is responsible for managing ocean freight shipments from origin through final delivery while providing comprehensive customer service throughout the shipment lifecycle. 

Responsibilities include preparing freight quotes, providing transit times and routing information, coordinating cargo pickup and delivery, issuing status reports, negotiating rates, booking shipments with carriers and NVOCCs, and preparing required shipping documentation in compliance with U.S. laws and regulations. The position also coordinates applicable FMC rate filings, prepares billing information, issues client invoices, and works closely with the Accounting department to ensure accurate and timely shipment processing.

Key Responsibilities:

·         Provide Comprehensive Customer Service Support: Respond to inquiries regarding freight quotes, transit times, routing changes, shipment status, and service information; coordinate the pickup and delivery of cargo and provide timely status updates.

·         Negotiate Rates and Coordinate Ocean Bookings: Negotiate rates with carriers, NVOCCs, and other logistics partners; book ocean freight shipments and coordinate routing and service requirements from origin through final delivery.

·         Prepare and Manage Shipping Documentation:Prepare, review, and maintain accurate ocean freight documentation in compliance with applicable U.S. laws and regulations, including required rate filings with the Federal Maritime Commission (FMC).

·         Manage Billing and Shipment Financials: Prepare billing information, issue client invoices accurately and promptly, and coordinate with the Accounting department to ensure shipment related charges and documentation are properly processed.

·         Collaborate with Internal Team Members: Communicate and work effectively with members of the Ocean department, Accounting, Warehouse staff, and other internal teams to support accurate and timely shipment execution.