Netowrk Engineer

No Agencies
No C2C candidates

Education and Experience:
• Bachelor's Degree in Engineering, Information Technology or related, preferred; or relevant experience.
• Experienced with Ruckus based LAN and WLAN. - Ruckus ICX-7150-48PF access switches and - Ruckus ICX-7650-48F core switches
• Experience with Sophs WAN and Firewalls
• Experience with Cisco ACI, Cisco Client, Palo Alto firewalls, wireless 802.11 environments, Security (IPS/IDS,NAC), and F5 load balancers
• Ability to coordinate multiple vendors to support work required at remote sites
• Work history of supporting data center floor operations
• Operational understand of SD-WAN technology and solutions
• Experience with supporting Cisco Application Centric Infrastructure (ACI)
• 5+ years of technical support engineering experience in a call center environment. Technology Services or Managed Service Provider industry experience required.
• Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA), Cisco Certified Internetwork Expert (CCIE), Microsoft System Engineer (MCSE), or related certifications preferred.
• Excellent Layer 2 & 3 networking skills including strong knowledge and proficiency in industry-standard networking technologies and infrastructures including cabling, LAN, WAN, and various telecommunication access methods, DNS based Global Server Load Balancing (GSLB) theory as well as legacy networking technologies and system interdependencies. Cloud & Virtualization technologies preferred.
• Production environment experience consisting of directly managing routers, switches, global and local load balancing, SSL acceleration, HTTP compression/caching, and DNS in a high-availability infrastructure.
• End-to-end process thinker, with proven experience in business processes and workflow design.
• Service awareness of all organization's key product and service offerings for which support is being provided.
• Ability to listen to and understand client requirements and individual preferences with successful track record of ability to develop creative and innovative solutions.
• Excellent problem solving skills with demonstrated success in root cause analysis.
• Demonstrated experience of continuously expanding and leveraging knowledge of technology, market and industry trends with success in identifying, recommending and implementing best practices and methodologies.
• Ability to work effectively across all functional groups to optimize product & service offerings, fostering a seamless internal and external client experience and track record of timely and accurate issue resolution.
• Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, ERP, service delivery management tools such as ServiceNow and related cloud based technology systems.