NCDIT - Knowledge Manager

Required 5 Years Hands on experience integrating knowledge frameworks with intranets, portals, databases, or ITSM platforms Required 5 Years Strong customer service orientation and familiarity with public-sector service delivery best practices Required 5 Years Experience with enterprise content database integration and multiple database or content management technologies Required 5 Years Knowledge of archiving, cataloging, and retention methodologies. The Knowledge Manager supports NCDIT s mission by developing, maintaining, and maturing enterprise knowledge assets that improve service delivery, decision making, and operational efficiency across state agencies.

Typical Experience: 12-36 months

The max rate for this position is $$$/hour.

This is a hybrid position. The candidate will be expected onsite once a month.

The Knowledge Manager supports NCDIT s mission by developing, maintaining, and maturing enterprise knowledge assets that improve service delivery, decision making, and operational efficiency across state agencies. This role collects, analyzes, organizes, and disseminates information critical to government IT operations, ensuring staff, partners, and stakeholders have reliable access to accurate, actionable knowledge.

This position also leads initiatives that reduce information silos, sustain institutional knowledge, and strengthen the department s knowledge governance practices.

Strong analytical capability, excellent communication skills, and a service oriented mindset are essential.

Responsibilities

Strategy & Planning

Develop a long term knowledge management roadmap aligned with NCDIT s strategic goals, service delivery objectives, and statewide technology mandates.

Build and maintain partnerships with state agencies, research organizations, vendors, and internal SME groups to source and validate authoritative information.

Monitor IT industry trends, public sector best practices, and benchmarking data to advise leadership on emerging knowledge needs.

Establish strategy for implementing collaborative platforms (SharePoint, Teams communities, digital forums) to support knowledge sharing across the enterprise.

Design and execute plans tocapture, preserve, and transition legacy knowledge as staff, contractors, or platforms change.

Create and enforce policies for appropriate use, retention, and access of knowledge assets following state standards and security requirements.

Acquisition & Deployment

Participate in the evaluation and implementation of KM technologies and tools that support enterprise content, collaboration, and knowledge access.

Operational Management

Identify, gather, and synthesize knowledge assets from distributed systems, SMEs, documentation repositories, and agency partners.

Integrate knowledge resources with NCDIT intranets, portals, statewide platforms, document repositories, and enterprise content management solutions.

Identify opportunities where structured knowledge improves service management, onboarding, incident resolution, and program outcomes.

Leverage knowledge assets for staff education, end user training, and agency communications.

Work collaboratively with content managers, process owners, and SMEs to maintain accurate, well structured content.

Partner with IT teams to define architectures and standards for knowledge storage, retrieval, and continual improvement.

Coordinate with infrastructure and application teams on system issues affecting knowledge availability or accessibility.

Research and recommend knowledge management tools; evaluate emerging KM standards and technologies relevant to government IT.

Promote a culture of collaboration, transparency, and shared learning across NCDIT and supported agencies.

Support the governance and maintenance of enterprise documents, guides, SOPs, handbooks, knowledge articles, and other digital assets.

Position Requirements

FormalEducation & Certification

Degree in Library and Information Science, Knowledge Management, Information Science, or related field preferred; or equivalent experience.

Relevant certifications such as Knowledge-Centered Service (KCS), ITIL, or KM specialty certifications preferred.

Knowledge & Experience

Advanced skills in research, information analysis, and validation using digital, print, and traditional methods.

Experience developing taxonomies, metadata schemas, and content classification strategies.

Hands onexperience integrating knowledge frameworks with intranets, portals, databases,or ITSM platforms.

Strong customer service orientation and familiarity with public-sector service delivery best practices.

Experience with enterprise content database integration and multiple database or content management technologies.

Knowledge of archiving, cataloging, and retention methodologies.

Strong analytical and problem solving capabilities.

Excellent written and verbal communication skills, with the ability to translate technical concepts into clear business language.

Demonstrated ability to gather requirements, engage stakeholders, and deliver solutions aligned with organizational needs.

Understanding of project management fundamentals.

Knowledge of applicable stateand federal data, privacy, and copyright regulations.

Awareness of NCDIT s mission, statewide IT priorities, and enterprise service goals (or ability to quickly learn).

Experience with a variety of storage media and digital content formats.

Personal Attributes

Ability to present ideas clearly to both technical and non technical audiences.

Self motivated, organized, and detail oriented.

Able to prioritize and manage multiple tasks in a fast paced environment.

Collaborative team member with strong relationship building skills.

Work Conditions

Primarily remote with occasional (1 per month average) on-site visits.

Sitting for extended periods of time.

Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.

Lifting and transporting of moderately heavy objects, such as computers and peripherals.

Required/Desired Skills

Skill	Required /Desired	Amount	of Experience
Advanced skills in research, information analysis, and validation using digital, print, and traditional methods.	Required	5	Years
Experience developing taxonomies, metadata schemas, and content classification strategies.	Required	5	Years
Hands on experience integrating knowledge frameworks with intranets, portals, databases, or ITSM platforms	Required	5	Years
Strong customer service orientation and familiarity with public-sector service delivery best practices	Required	5	Years
Experience with enterprise content database integration and multiple database or content management technologies	Required	5	Years
Knowledge of archiving, cataloging, and retention methodologies. Strong analytical and problem solving capabilities.	Required	5	Years
Excellent written and verbal communication skills, with the ability to translate technical concepts into clear business language	Required	5	Years
Demonstrated ability to gather requirements, engage stakeholders, and deliver solutions aligned with organizational needs	Required	5	Years
Understanding of project management fundamentals	Required	5	Years
Knowledge of applicable state and federal data, privacy, and copyright regulations	Required	5	Years

Questions

No.	Question
Question1	Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?
Question2	What is your candidate's email address?
Question3	How soon can your candidate start if selected for this opportunity?
Question4	Vendors are encouraged to submit candidates that are available for the duration of the assignment. Do you anticipate your candidate being able to work until the proposed end date listed on this VectorVMS req?
Question5	Vendors must disclose to the agency if the candidate will be subcontracted at the time of submission. Is your candidate an employee of your company or a subcontractor? Please be sure to notify a CAI Account Manager if your candidate's employee status changes.
Question6	Vendors must notify the agency if any portion of the requirements listed in this task order will be outsourced to other countries. Do you anticipate outsourcing any work being done for this assignment to another country?
Question7	Candidates submitted above the hourly Vendor Rate of $$$ may not be considered for this assignment. Do you agree to this requirement?
Question8	Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the Vendor to adhere to any applicable compensation laws including payment for overtime hours. Do you agree to this requirement?
Question9	Have you thoroughly validated, and attest to the accuracy of, the credentials listed throughout your candidate s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440?