Join Our Team as a Service Support Analyst in Raleigh, NC
Are you ready to make a difference in the world of Child Welfare? We are seeking a dedicated Application/Production Support Analyst to join our team in Raleigh, NC. This is an exciting opportunity to work with the Child Welfare/PATH NC application, providing crucial support to external customers and service providers.
Role Overview
As a Service Support Analyst, you will:
- Provide application support for the Child Welfare/PATH NC system.
- Assist external customers with system-related inquiries.
- Utilize your strong customer service skills to resolve issues effectively.
- Collaborate with business and technical teams to troubleshoot and analyze complex problems.
- Recommend product or process improvements based on observed trends.
Operations & Maintenance Support Responsibilities
- Monitor and address issues that front-line Help Desk staff cannot resolve.
- Diagnose and resolve isolated problems, escalating broader issues when necessary.
- Support the coordination and implementation of system change requests.
Requirements
- 3+ years of experience and knowledge of browser-based applications.
- 5+ years of experience researching, analyzing, and interpreting automated system problems.
- 3+ years in an Application Support-based help desk environment.
- 3+ years in phone-based Customer Service roles, with quick thinking and response skills.
Preferences
- 2+ years of working knowledge in social services and Child Welfare programs.
- 1+ year of broad knowledge of the PATH NC application and functionality.
Ready to take the next step in your career? Apply now to join our team in Raleigh, NC, and make a meaningful impact in the community.
Subject Line for Application: Application for Service Support Analyst Position
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