Multimedia Services Tech

Multimedia Svcs Tech

Requisition ID req37756 Working Title Multimedia Services Tech Position Grade 10 Position Summary

The Academic Media Services Office, a division of Undergraduate Medical Education, is seeking a highly motivated, team oriented, and customer service driven individual to join the team. The duties and responsibilities include, but are not limited to, the following:

• Excellent customer service skills that include communicating effectively with end users by email, phone, or in person.
• Provides individual and group instruction to faculty on the use of the studio classrooms' technology resources; performs routine maintenance on all classroom equipment to promote high performance reliability; assists presenters in other classrooms and lecture halls with AV and computer equipment.
• Work closely with the IT Support Tech 3 to provide Core IT services to the students, faculty, and staff, within the MD Program. Perform moderately advanced technological systems support, maintenance, and testing for proper upkeep of systems.
• Serve as the primary support for the UME Session Capture Systems. Work closely with the primary administrator for Zoom and Mediasite in order to maintain consistency with the management and support of the systems for the MD program.
• Works closely with the Program Operations Director to plan, produce, shoot, and edit interactive media materials for faculty and staff for use in the UME curriculum.
• Serve as primary support for the UME Audience Response Systems. Work closely with the MD faculty using either iClicker or Learning Catalytics, in order to maintain consistency with the management and support of the systems.
• Serve as primary point of contact for the Thinkshare system, to include case building for the Clinical Reasoning Course, account management, system-troubleshooting, point of contact for vendor communications, faculty and student training, etc.

Finalists should be prepared to provide official educational transcripts if selected for hire.

Applicants must provide names of 3 past or present supervisors as references that the hiring official can contact.

See the Position Description for additional information.

Conditions of Employment Minimum Qualifications

High school diploma or GED; at least 5 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications • Ability to work well on both independent and collaborative team projects.

• Attention to detail, customer service, and positive work ethic.
• Ability to meet deadlines, including handling multiple tasks and projects in a fast-paced environment.
• Ability to work with a diverse clientele including students, faculty, and staff within a medical school environment.

Additional Requirements Working hours are Monday through Friday, 8 a.m. to 5 p.m. However, occasional weekend and/or evening work may be required, depending on department needs. Campus Health Sciences Center (HSC) - Albuquerque, NM Department UME-ETS Educational Tech Support (524J) Employment Type Staff Staff Type Regular - Full-Time Term End Date Status Non-Exempt Pay Hourly: $19.76 - $26.85 Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information. ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid. Background Check Required Yes For Best Consideration Date 9/3/2026 Eligible for Hiring Incentive Eligible for Remote Work Yes Eligible for Remote Work Statement Although on-site presence is a requirement of this position, the opportunity for a flexible telecommuting schedule may be available after the probationary/training period has been completed, and approval by Department Director has been approved. Application Instructions

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

Please attach 1) a cover letter and 2) updated resume. Your cover letter (up to 500 words) should address each of the preferred qualifications listed on the job-posting summary. A complete application package will consist of a complete on-line application, include current resume, and cover letter. Include three references in your resume. The references must be former supervisors. Finalists should be prepared to provide official educational transcripts if selected for hire (if applicable). Incomplete applications may not be considered.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.