Alliance/Partner Management, Analysis Skills, Best Practices, Business Strategy, Coaching, Communication Skills, Conflict Resolution, Corporate Law, Corporate Policies, Corrective Action, Cost Control, Driver's License, Equipment Maintenance/Repair, Finance, Financial Analysis, Financial Reporting, Food Safety, Interpersonal Skills, Leadership, Maintain Compliance, Marketing, Marketing Strategy, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, On Call, Operational Audit, Operational Support, Operations Processes, Performance Management, Presentation/Verbal Skills, Process Improvement, Product Support, Profit & Loss, Promotional Programs, Restaurant, Revenue Growth, Safety Codes, Safety Compliance, Safety/Work Safety, ServSafe Certification, Succession Planning, Talent Management, Team Building, Technical Support, Time Management, Trend Analysis, Vendor/Supplier Planning, Willing to Travel, Writing Skills
At Piada Italian Street food we are passionate about food and hospitality. A leader in the fast casual movement, Piada combines fresh, modern Italian cuisine, in a delicious made to order format featuring tossed pastas, fresh chopped salads and hand rolled Piadas.
*This position requires travel, must live in either the Austin or San Antonio area
The Market Partner ensures operational excellence across all restaurants in their market, driving guest satisfaction, financial performance, brand consistency, and strong team culture while developing high-performing leaders.
Responsibilities:
What You'll Do:
Operational Leadership, Execution & Readiness
- Responsible for ensuring operational excellence and execution of Piada's specifications and recipes, through regular restaurant site visits.
- Oversee day-to-day performance of multiple restaurants, ensuring adherence to brand standards, food safety, cleanliness, and service expectations.
- Conduct regular store visits to evaluate operations, identify gaps, and implement corrective action plans.
- Ensure compliance with health codes, labor laws, and company policies. Support rollout of new products, promotions, and operational procedures.
- Ensure restaurants are scheduled to Piada Guidelines and prepared for peak periods and any special events/promotions.
- Maintain equipment standards and coordinate maintenance needs.
- Assists in planning and coordinating new restaurant openings by providing operational support and managing key details.
- Cultivate and maintain strategic vendor partnerships within the market to ensure reliable long-term partnerships that support organizational goals.
Financial & Business Performance
- Own P&L performance for the market, including sales growth, labor management, food cost control, and profitability.
- Analyze weekly and monthly financial reports to identify trends and opportunities.
- Develop and execute market-level strategies to improve revenue, reduce waste, and optimize staffing in alignment with company strategy and Core Values.
Talent Development & Leadership
- Champion Piada culture and Core Values to ensure a positive team environment in every restaurant.
- Recruit, hire, and develop high performing Partners, Sr. Chefs, Chefs and Supervisors.
- Provide coaching, performance feedback, corrective action and succession planning.
- Build a strong leadership pipeline and foster a positive, accountable culture.
Guest Experience & Brand Standards
- Ensure consistent execution of menu, service, and hospitality standards across all locations.
- Address guest feedback trends and partner with managers to improve satisfaction scores.
- Lead initiatives that enhance speed of service, accuracy, and overall guest experience.
- Coordinates with Piada Partner & Grassroots Ambassador to grow SSS within respective market
Cross-FunctionalCollaboration
- Partner with People Services, Restaurant Excellence, Culinary, Facilities, Marketing, Finance, Technology and other Support Center Departments.
- Communicate field insights to leadership to influence strategy and improvements.
Knowledge, Skills and Abilities:
- Minimum 3-5 years of multi-unit management and leadership experience in a fast-paced environment.
- Bachelor's degree preferred, or equivalent strong operational experience. Ability to analyze financial reports and drive performance improvements. Strong coaching, team development, and conflict-resolution skills.
- High level of organization, time management, and adaptability. Strong written, verbal, and interpersonal communication skills.
- Ability to perform under pressure, maintain composure, and use sound judgment. ServSafe Certification.
- Knowledge of recruitment, selection, and training best practices.
- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective federal, state and local health and safety code compliance.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, etc.). Ability to travel regularly.
- Availability includes the ability to work nights, weekends, holidays, on call emergencies.
- Valid driver's license and ability to travel frequently within the market.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer:
The preceding job description has been designed to indicate the general nature and level of work performed by Team Members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of Team Members assigned to this job.
The Piada Group is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, citizenship status, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. All employment decisions are based on qualifications, merit, and business needs. Employment may be contingent upon the successful completion of a background check, where permitted by applicable law.