At Clarest Health, we are a leading healthcare organization committed to transforming patient care through innovative pharmacy services and personalized medication management. Our mission is to deliver high-quality, patient-centered care by leveraging technology, industry expertise, and medication data analytics to improve clinical outcomes, streamline medication management, and drive cost-effective solutions.
We partner with healthcare providers and home-based caregivers to ensure the best care for every patient, enhancing patient health at every step. Our automated dispensing solutions and efficient pharmacy services improve the overall efficiency of healthcare operations while ensuring the highest standards of patient care.
As a part of the Clarest Health team, you'll contribute to a mission-driven organization that is redefining the future of pharmacy services and making a meaningful impact on the lives of patients and healthcare professionals across the nation. Join us in our commitment to excellence, innovation, and improving healthcare outcomes for all.
We’re looking for a hands-on operations leader to drive performance, quality, and patient impact in a fast-paced, remote healthcare environment. As the MTM Operations Supervisor, you’ll lead a distributed team supporting Medication Therapy Management (MTM) services at scale—balancing operational execution, coaching, compliance, and service excellence while helping improve patient outcomes every day. This is an opportunity to lead high-volume healthcare operations, influence process improvement, and build a culture of accountability, engagement, and continuous growth.
Location: Hybrid (3 days in office, 2 days from home) - 4645 E Cotton Center Blvd STE 100, Phoenix, AZ 85040
Salary range: $36 - $39/hr
FLSA Status: Non-Exempt
Reports To: Director of Call Center Operations
Schedule: Monday to Friday 8:30AM - 5PM MST (Local Arizona Time)
What We Offer:
- Comprehensive Medical, Dental and Vision Insurance
- Paid Time Off
- Free Virtual Care & Telemedicine – healthcare at your fingertips, anytime, anywhere
- OneVillageWellness Support – personalized health, wellness, and caregiver support resources for employees and their families
- 401k with company match
- Referral Bonuses
- Life Insurance
- Make a difference in the lives of others!
- We are growing and that means more opportunities
Key Responsibilities:
Clinical Operations Oversight and Execution
- Ensure consistent execution of telephonic MTM workflows and related program requirements across a remote, high-volume healthcare operations environment.
- Maintain strong working knowledge of MTM workflows, documentation expectations, and program requirements to coach staff, support escalations, and ensure service continuity.
- Oversee queue management, workflow distribution, and operational priorities to support service levels, timely execution, and effective escalation handling; partner with Workforce Management to align staffing, scheduling, and coverage with operational demand.
- Identify operational bottlenecks and partner cross-functionally to improve processes, scripts, documentation standards, and handoffs.
Performance Management and KPI Ownership
- Own daily performance outcomes and operating rhythm for the MTM operations team, including productivity, quality, documentation accuracy, service levels, and attendance/adherence.
- Translate goals into clear expectations and daily priorities; track performance trends and address risks early.
- Use data and QA findings to identify root causes and implement corrective actions and coaching plans.
Coaching, Development, and Talent Readiness
- Provide regular coaching, feedback, and development support through virtual 1:1s, live monitoring, and skills reinforcement, with strong emphasis on accountability and performance improvement in a remote environment.
- Train and onboard new hires; build readiness to work independently and consistently within required timeframes in a remote, metrics-driven setting.
- Establish clear communication norms, escalation pathways, and team routines that reinforce consistency, accountability, and operational discipline across a distributed team.
- Support retention efforts by proactively addressing engagement risks, workload barriers, and performance gaps.
Employee Relations and Managerial Responsibilities
- Address performance, behavior, and compliance issues directly andtimely, following company policy and progressive discipline practices.
- Foster an environment of professionalism, inclusion, and psychological safety where team members can raise risks, questions, and improvement ideas.
- Partner with Human Resources and leadership as needed on employee relations, staffing needs, and organizational changes.
Compliance, Quality, and Patient Outcomes
- Ensure the team follows HIPAA, privacy, security, and clinical documentation standards.
- Reinforce that results achieved at the expense of patient safety or quality are unacceptable.
- Participate in and/or lead quality improvement initiatives and cross-functional projects.
- Escalate patient safety risks, quality concerns, and compliance issues promptly.
Must adhere to Clarest’s Code of Conduct, follow Clarest Compliance policies and procedures, and report any suspected violations of any federal or state laws to either their direct supervisor, Human Resources or the Compliance Officer
Qualifications: