Model Busser/Food Runner, Altair

AREA15 is an immersive entertainment and event destination that blends art and music in a dynamic environment. We are a hub for creativity, innovation, and unique experiences. Join us and be part of a team that thrives on imagination and passion.

The Model Busser/Food Runner, Altair is responsible for ensuring excellent guest service standards are met while staying in compliance with and enforcing all applicable SNHD requirements. The ideal candidate has experience in a fast-paced, high-energy environment and is passionate about providing polished, attentive service in a luxurious and upscale lounge setting. The Model Busser/Food Runner should have an extensive knowledge of health code, elevated customer service, and the importance of maintaining exceptional presentation standards. The Model Busser/Food Runner is responsible for supporting the bar and front-of-house team while helping create a seamless, refined, and memorable guest experience and upholding the highest of AREA15 and Altair’s standards at all times.

RESPONSIBILITIES AND DUTIES:

• Clear, clean, and reset tables promptly to maintain Altair’s elevated presentation standards
• Deliver food and beverage orders accurately and promptly from kitchen/bar to guest tables
• Support FOH team members with table maintenance, restocking, and guest needs throughout service
• Maintain cleanliness of dining and lounge areas, including floors, surfaces, and service stations
• Communicate proactively with kitchen, bar, and floor staff to ensure smooth service flow
• Assist with setup and breakdown of the venue for service and events
• Pose for pictures, in uniform or designated (logo) apparel, for promotional activities.
• Participate and dress up in costumes for events, movie showings, and/or themed parties.
• Participate and appear in marketing, publicity, or media materials.
• Assist with general service as assigned. Inspect and maintain assigned area. Support and maintain bartenders with a stocked bar or service well.
• Adhere to company specific safety policies at all times.
• Communicate food orders or changes to chef and staff throughout shift.
• Consistently delivers exceptional service to every visitor while interacting in a professional manner maintaining dialogue with all visitors while upholding a warm, positive, and friendly persona always.
• Set up the venue for full operation, ensure all supplies, product, and tools are fully ready for operations.
• Must communicate effectively with all levels of employees and visitors. Ability to stay organized, handle various projects at one time, follow up and make accurate decisions.
• Use the equipment such as a bar cart or a hand pallet jack to lift and transport items, such as kegs, garbage, ice, and pallets that could weight up to 400 lbs. or more during the shift
• Inspect and maintain assigned area, including taking count for inventory, restock necessary product and supplies.
• Sort bottles and break down cardboard for recycling.
• Maintain a clean and hygienic workstation in accordance with SNHD standards.
• Provide an accurate inventory count of product prior and at the end of every shift.
• Requires the ability to follow instructions and work within a team environment.
• Initiate and maintain an upbeat environment on a consistent basis.
• Flexibility to perform other job-related tasks also must complete other duties as deemed necessary by management.
• Must be self-motivated and willing to learn.
• Be a brand advocate by providing visitors with accurate information regarding our venues, menus, and pricing.
• Monitor potentially intoxicated and/or disruptive guests and promptly bring to a manager’s attention.
• Respond to guest concerns/complaints and correct errors or resolve complaints with a positive attitude.
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards.
• Ability to maintain composure and stay focused. Ability to maintain a high level of integrity.
• Demonstrate ART! (AREA15's service standards) in every guest interaction.
• Adhere to department and company policies and procedures.
• Work various shifts, including nights, weekends, and holidays.
• Perform other work-related duties as assigned.