Military Spouse Fellowship Program Associate

Position Description & Qualifications

The Military Spouse Fellowship Program Associate is a detail-oriented professional participating in a structured fellowship designed to develop knowledge and experience in program operations, transition management, project coordination, stakeholder engagement, and business processes. Through hands-on training and mentorship, the Fellow will collaborate with functional teams across the organization to support operational initiatives, customer engagement, workforce transition activities, travel administration, invoicing processes, and project management efforts. This role provides exposure to corporate functions and business operations while building foundational skills in program management, communication, and organizational effectiveness.

This fellowship is designed to provide meaningful professional experience that supports career growth while developing foundational skills for future roles in program management, operations, business administration, and corporate support functions.

Key Responsibilities

Transition Management Support

• Assist with workforce and program transition activities under the guidance of program leaders.
• Support onboarding, offboarding, and personnel transition processes.
• Track transition milestones, deliverables, and action items.
• Maintain accurate records and documentation related to transition activities.

Corporate Functional Area Collaboration

• Partner with Human Resources, Finance, Contracts, Security, Recruiting, and Operations teams to support program objectives.
• Coordinate requests and follow-up actions between departments.
• Assist in gathering information, compiling reports, and supporting cross-functional initiatives.
• Participate in meetings and document key decisions, actions, and follow-up requirements.

Project Management Support

• Support project planning, scheduling, and status tracking activities.
• Monitor action items, deadlines, and deliverables to ensure timely completion.
• Prepare project documentation, meeting agendas, and status reports.
• Assist with process improvement efforts and workflow coordination.

Partner and Stakeholder Engagement

• Support communication and engagement with internal and external stakeholders.
• Coordinate meetings, conference calls, and exchange information.
• Maintain professional relationships with customers, partners, and team members.
• Assist in the preparation of presentations, briefings, and communication materials.

Financial and Invoicing Support

• Assist with invoice tracking, reconciliation, and supporting documentation review.
• Coordinate with Finance and program teams to ensure completeness and accuracy of billing information.
• Maintain organized records of financial transactions and related documentation.
• Support reporting and administrative activities related to program finances.

Travel Review and Authorization Support

• Review travel requests for completeness and compliance with company policies.
• Assist with travel authorization and approval workflows.
• Track travel documentation and reimbursement submissions.
• Coordinate with travelers and approvers to resolve discrepancies and obtain required information.

Administrative and Operational Support

• Maintain accurate records, databases, and tracking tools.
• Organize electronic files and documentation in accordance with company procedures.
• Prepare reports, spreadsheets, meeting notes, and correspondence.
• Perform other duties and developmental assignments as required.

Required Qualifications

• Military Spouses eligible for participation in SpouseWorks fellowship program.
• High school diploma required; Associate''s or Bachelor''s degree preferred.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, and Teams).
• Strong interpersonal skills and ability to work effectively across diverse teams.
• Demonstrated professionalism, initiative, and willingness to learn.

Preferred Qualifications

• Previous administrative, project coordination, customer service, or business operations experience.
• Exposure to project management principles or business processes.
• Experience supporting geographically dispersed teams.
• Familiarity with government contracting or corporate environments.

Knowledge, Skills, and Abilities

• Strong attention to detail and accuracy.
• Ability to analyze information and maintain organized records.
• Effective communication and collaboration skills.
• Ability to handle sensitive information with discretion.
• Problem-solving mindset and adaptability.
• Customer-focused and team-oriented approach.
• Ability to learn new systems, processes, and business functions quickly.

Development Opportunities

Throughout the fellowship, participants will receive exposure and training in:

• Transition Management
• Project Management Fundamentals
• Corporate Operations
• Stakeholder and Partner Engagement
• Financial and Invoicing Processes
• Travel Management and Authorization Procedures
• Cross-Functional Team Collaboration
• Professional Communication and Leadership Development

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.