Highlights
Provide merchant customer service support for Central Bank and Holding Company banks and handle oral and written communications that deal with day to day issues. Individual must be able to communicate with customers in a clear and concise manner to facilitate the disposition of issues and complaints - this is accomplished by following and interpreting, written internal and industry procedures and regulations.
Numbers & Facts
| Location | Jefferson City, MO |
| Industry | Banking |
| Company Size | 100 to 499 employees |
| Year Founded | 1902 |
| Website | https://www.centralbank.net/ |
Description
Maintain a strong knowledge of business credit, deposit and cash management products and services.
Provide merchant customer service support for Central Bank and Holding Company banks and handle oral and written communications that deal with day to day issues. This includes new account set up, file maintenance, equipment deployment, terminal troubleshooting, explanation of account agreement and system and account research.
Provide merchant customer service support for all Holding Company banks merchants. This includes, terminal troubleshooting, explanation of account agreement, system and account research and other issues as they arise.
Keep current on BankCard, MasterCard/VISA, Processor, and industry rules and procedures.
Keep current on merchant services product enhancements and software programs.
Participate in training sessions, seminars, and vendor visits.
Perform back up duties for other merchant services staff.
Assist in special projects and other duties as assigned.
Develop and maintain procedures for merchant services team as needed.
This position offers the opportunity for a hybrid work schedule following the completion of training.
High School diploma or the equivalent
Previous customer service, banking, and sales experience are helpful
Ability to understand, document, and work with very complex policies, operational processes and work flows
Ability to manage multiple and competing priorities on a daily basis in pursuit of business objectives
Ability to prioritize multiple tasks while delivering a high level of customer service
Strong interpersonal skills, aptitude with numbers, attention to detail, decision making, problem solving, sales and presentation skills, and independent thought
Basic data entry and computer skills are necessary
Verbal and written communication skills required for working with customers, team members, and management
Basic mathematical skills are required. Individual must be able to understand and calculate merchant discount rates, profit margins, and profitability
Individual must be able to communicate with customers in a clear and concise manner to facilitate the disposition of issues and complaints - this is accomplished by following and interpreting, written internal and industry procedures and regulations
Working knowledge of fraud trends, chargeback issues, procedures and regulations for the merchant industry.
Monday-Friday 8:00am - 4:30pm Financial Center
Benefits
Paid Sick Days, Performance Bonus, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Tuition Reimbursement, Life Insurance
About Company
Central Bank has been serving the St. Louis metropolitan area for over 115 years. Since our inception we have been a conservative financial institution and have always focused on the basic business of making loans in and attracting deposits from the communities we serve. Today we still take the same approach to our business throughout the metropolitan area.
We offer local management, long-term stability and a full range of deposit and lending products and services coupled with a very personalized approach to providing financial services.
We are one of the top mortgage lending providers in the St Louis area with a knowledgeable and experienced group of loan officers and mortgage staff. Our commercial lending team has a long history of working with businesses to finance their needs today and as they grow in the future.
Central Bank offers a full range of online banking services including online bill pay, mobile check deposit, e-statements and a full complement of checking and savings products
Central Bank is a wonderful place to grow and develop your talent! We are more than a place to work, we encourage teamwork, community involvement, and a family environment rooted in respect and pride for each person who contributes to our success and the success of our customers.
Central Bank is family-owned. We refer to our team as our “Central Bank family.” This comes from a genuine appreciation for the people who dedicate their talent to our company’s success. Providing outstanding benefits is one of the primary ways we strive to be an employer-of-choice. Our overall compensation philosophy is based on pay for performance and ensures our employees are paid competitively. Our employees also have access to a comprehensive package of benefits, rewards and recognition.