Join Our Team - and Grow With UsAlaska Village Electric Cooperative is seeking a dependable, customer-focused Member Services Representative (MSR) to join our Member Services team.This is an excellent opportunity for someone looking for more than just a customer service job. There is significant room to learn, develop new skills, take on additional responsibilities, and grow within the department. MSRs receive cross-training in multiple areas of electric utility operations, allowing employees to build expertise and expand their responsibilities over time.What You'll DoAs an MSR, you'll serve as a primary point of contact for AVEC members while supporting the day-to-day operations of the Cooperative. Responsibilities may include:Assisting members by phone, email, and in personEstablishing new electric service and processing account changesProcessing connects, disconnects, meter changes, and service requestsProcessing payments and maintaining accurate and confidential member account informationAssisting members with online account access and troubleshootingSupporting collections and payment arrangementsCoordinating with billing, metering, operations, and other departmentsOpportunity to GrowAs you gain experience, you'll have opportunities to cross-train and develop specialized skills in areas such as:Utility Billing & Accounts Receivable - Prebilling, monthly billing, billing corrections, account reconciliation, reporting, and rate administrationCollections - Delinquent account management, payment arrangements, disconnect-for-nonpayment processes, and account write-offsMembership & Metering - Service changes, meter activity, account setup, rate classifications, and energy usage inquiriesPatronage Capital - Capital credit records, estate claims, refunds, and member assistanceAnnual Meetings & Cooperative Programs - Village meetings, delegate coordination, scholarships, Board support, and other member programsYou don't need to know everything on day one. We're looking for someone with a strong foundation, attention to detail, a willingness to learn, and an interest in developing broader skills and responsibilities over time.What You'll BringHigh school diploma or GEDPrevious customer service, administrative, accounts receivable, billing, or related experienceStrong computer skills and ability to learn new systemsExcellent communication and interpersonal skillsAccuracy and attention to detailAbility to organize priorities and meet deadlinesProfessionalism and composure when assisting members in difficult situationsDependability, punctuality, and consistent attendanceAbility to work independently while also contributing to a teamA positive attitude and willingness to learnExperience in accounts receivable, utility billing, collections, or customer service is preferred, but we also value candidates with transferable skills and the desire to grow.RewardsWe offer a comprehensive pay and benefit package. Highlights include starting pay around $26 per hour depending on experience. 401k Plan with Employer Match and Retirement Pension Plan, Paid Leave (PTO) starting at 21 days per year and up to 6 weeks maximum, 8 paid Holidays plus 2 Floating Holidays, and a Birthday Holiday.Other benefits include Medical and RS (PPO or HDHP plans available), Dental, Vision - OR - cash in lieu of benefits. Health Savings Account of Flexible Spending Account. Basic Life Insurance, AD&D, Spouse Life paid for by company.Build a Career With AVECThe Member Services department touches nearly every aspect of the member experience. For the right person, this position offers the opportunity to start with core Member Services responsibilities and progressively develop expertise in billing, collections, utility operations, and Cooperative programs.If you're organized, dependable, enjoy helping people, and want a position where you can continue learning and taking on greater responsibility, we'd like to hear from you. The next step is to complete our online application.AVEC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. We celebrate diversity and are committed to creating a workplace where everyone can shine as brightly as the Northern Lights.
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