Orthopedic Physical Therapy Institute is looking for a full time receptionist that is friendly, reliable, attentive, maintains a positive attitude, is well-groomed, shows initiative, loyalty, maturity, respect for confidentiality and discretion.
Essential Duties and Responsibilities:
- Greet all clients and patient
- Answer visitor inquiries about OPTI and its programs and services
- Answer phones; determines purpose of callers, and forwards calls or relays messages to appropriate personnel or department.
- Schedule appointments and ensure appropriate information is collected from new patients and all forms are signed.
- Communicate with patients to ensure that progress evaluations are done in a timely manner for their doctor’s appointments
- Collect all co-pays, co-insurance, deductibles and balances owed at time of service.
- Make certain that all prescriptions are current and in the patient chart.
- Upload all patient information into the appropriate account.
- Prepare files for new physical therapy clients
- Enter new patients in the computer accurately
- Collect insurance information from new patients and verify benefits prior to their initial evaluation
- Give new patients a reminder call the day before their appointments
- Maintain dependable and consistent communication with all levels of employment
- Copy reports and fax or give Patient Satisfaction Survey’s to marketing director to distribute to appropriate parties.
- Record all referral sources for all new patients.
- Call current patients who are not scheduled and track all patients effectively
- Call No Shows within 10 minutes of appointment time.
- Close patient files once patient is discharged by recording all details appropriately.
- Maintain and record Front Office statistics
Minimum Qualifications:
1. High school diploma or equivalent.
2. One year of health care experience preferred.
3. Efficient in the use of standard office equipment, data entry, typing, 10-key skills, and alpha/numerical filing.
4. Basic knowledge HIPAA and OSHA Compliance
Essential Functions (Physical)
- Regular and predictable attendance is an essential job function.
- Majority of the shift is spent sitting.
- Frequent reaching, stooping and twisting when filing, accessing records and answering telephone
- Ability to lift up to 25 pounds
- Read a variety of printed and handwritten materials, computerized reports, manuals, and correspondence.
- Communicates with patients, physicians, families and co-workers in person and on the telephone.
Benefits:
- 401(k)
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
Work Environment:
- Orthopedic Physical Therapy Institute operates in a professional office environment. Days and hours of work are conducted Monday thru Friday during normal business hours.
- This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
- Orthopedic Physical Therapy Institute has multiple locations and travel may be required.
Orthopedic Surgery and Sports Medicine provides the highest quality comprehensive orthopedic experience for patients in the Inland Northwest. We are owned and operated by board certified and fellowship trained orthopedic surgeons. In addition, we also offer Orthopedic Physical and Occupational Therapy, as well as providing patient access to our same day walk in clinic for acute orthopedic or occupational injuries. We have a total of 3 locations between Coeur d’Alene and Post Falls, Idaho.