Medical Patient Concierge

Position: Medical Patient Concierge

Department: Retail

Division/Location: Standing Akimbo, Denver, Colorado

Who we are:

Our Rocky Mountain team is a part of the Vireo Family! Across Colorado, we operate a network of trusted dispensary brands, including LivWell, Star Buds, EveryDay Weed, Medicine Man, Green Dragon, and Standing Akimbo, serving communities from the Front Range to the mountains. Our Colorado teams bring deep local roots, a love for the plant, and a commitment to giving every customer a great experience.

At Vireo, we're growing something bigger than a business. With roughly 4,500 team members, over 1 million square feet of cultivation space, and more than 170 dispensaries across 10+ states, we're one of the fastest-growing platforms in the industry. The best part is that we're just getting started.

What sets us apart isn't just our footprint. It's our people. From cultivation and manufacturing to retail, corporate operations, and our expanding agribusiness ventures, every role here plays a real part in shaping where this industry goes next. We look for people with drive, a positive attitude, and a genuine desire to make a difference, and in return, we offer real opportunities to grow, contribute, and make an impact.

We're also proud to be one of the most diverse and inclusive workplaces in cannabis. Our culture is built on collaboration, respect, and continuous improvement. This shows in how we support each other, engage with our communities, and celebrate wins together.

If you're ready to turn your passion into a career, we'd love to have you on the team. Let's grow the future together.

What we offer:

• Compensation: $60,000 annually depending on experience
• Monthly incentive equal to 10% of Standing Akimbo Denver store-wide gross profit dollars above a fixed monthly baseline, paid monthly and capped annually per plan terms
• Medical, dental, vision, and life insurance on the first of the month after you begin employment
• Competitive additional benefits including short- and long-term disability, voluntary life, HSA, FSA, Dependent Care, and EAP services
• Accured PTO in addition to 2 Wellness Days & Volunteer Hours that will increase with tenure
• 401k program with an employer match after six months of employment

What the role is about:

As the Medical Patient Concierge at Standing Akimbo in Denver, you will own the relationship, purchasing plan, and gross profit performance of the store's Extended Plant Count (EPC) medical patients. You will serve as the dedicated point person for this portfolio, planning each patient's product needs, pricing and selling those products at the margin that maximizes gross profit dollars (GP$), and keeping every patient inside their verified purchase limit. Reporting to the Director, Retail Operations and partnering closely with the Sr. Director, Category Manager, you will plan special orders, agree on margin targets, and keep clear, shared documentation of every patient communication. Success is defined by growth in EPC patient gross profit, disciplined margin, zero compliance errors, and a consistently exceptional patient experience. This is a salaried, exempt, on-site role with no supervisory responsibilities.

What impact you'll make:

• Own the relationship, contact plan, and account plan for every EPC patient, with recurring, proactive outreach that anticipates needs and helps each patient meet their full allowed need with us
• Respond to patient communications within 2 hours during store hours and manage communications outside store hours and on weekends within the expectations of the role
• Keep full, transparent documentation of every patient communication and a current account plan in a shared location for the Director of Retail and Category Manager
• Plan each patient's product needs and special orders with the Director of Retail and Category Manager, recommending which products to order and the margin at which to sell them
• Sell special orders at the agreed GM% rather than discounting, steer patients toward higher-margin products that fit their needs, and stay within agreed margin guardrails
• Verify that every sale stays within the patient's verified purchase limit in Cova, keep limits and recommendations current, and prepare approval requests as required
• Ensure all patient interactions and transactions comply with state and local cannabis regulations, with zero limit violations or compliance or procedural errors
• Review the monthly GP$ report from Finance, track retention, special orders, margin and mix, and visit frequency, and recommend program changes in quarterly reviews
• Ring and sell to EPC patients with a personalized in-store experience, budtend when the line grows, open and close the store as scheduled, and support store initiatives as needed

What you've accomplished:

• High school diploma or equivalent required; an associate's or bachelor's degree in Business, Marketing, or a related field preferred, or equivalent experience
• 2+ years of experience in cannabis retail, ideally in a medical or patient-facing role, with a track record of building lasting customer relationships
• Demonstrated sales ability with a focus on margin and product mix, not volume alone
• Strong understanding of Colorado medical cannabis rules, including EPC patients, purchase limits and recommendations, and documentation requirements
• Experience with Cova or a comparable cannabis point-of-sale system strongly preferred
• Understanding of gross margin, cost of goods, and special-order sourcing preferred
• Strong analytical skills with comfort reviewing monthly reports and acting on the insights, with proficiency in Excel and Microsoft Office preferred
• Strong organizational skills and attention to detail, with the ability to keep patient files and account plans complete and current
• Empathy, discretion, and sound judgment when handling sensitive patient information and urgent or after-hours patient needs
• Strong written and verbal communication skills and the ability to work independently with limited supervision
• Availability for opening and closing shifts, with patient communications outside store hours and on weekends as needed
• At least 21 years of age per Colorado state law
• Active Colorado Marijuana Enforcement Division (MED) badge, or the ability to obtain one prior to start
• Active Responsible Vendor Training (RVT) certificate as recognized by the Colorado MED, or the ability to obtain one
• Ability to sit, stand, and walk for extended periods in a retail environment

Why Choose Vireo?

Life's too short to work somewhere that doesn't ignite your passion. The cannabis industry is fast-paced, innovative, and full of opportunity-where science meets creativity, and wellness meets culture.

At Vireo Health, we're pioneering the future of cannabis with a team that's as dynamic as the industry itself. Here, you'll find a workplace that's collaborative, inclusive, and driven by HEART and purpose, where your work has a real impact on people's lives.

Whether you're cultivating the highest-quality plants, crafting cutting-edge products, or shaping unforgettable customer experiences, you'll be part of something bigger. If you're looking for a career that's exciting, meaningful, and full of growth, let's build the future of cannabis together.

A Growing Industry: Work at the leading tech company in the cannabis industry and help shape the future

Passionate Culture: Join a team that truly cares about the plant, the people, and the purpose behind what we do

Employee Perks: Enjoy competitive pay and benefits, paid time off, and employee discounts

Making an Impact: We're committed to education, sustainability, and giving back to the communities we serve.

EEO Statement

Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. www.vireohealth.com