Bonus
Cervello-Wellness is seeking a compassionate, highly organized Medical Office Administrator (Bilingual English/Spanish) to support daily operations at our outpatient mental health clinic. This role ensures a smooth patient experience, supports providers, and maintains compliance with HIPAA and behavioral health privacy standards.
Key Responsibilities
- Greet and support patients with professionalism and empathy
- Schedule intakes, therapy, med management, and follow-ups (in-person + telehealth)
- Manage phones, emails, and portal messages; route concerns appropriately
- Maintain accurate EHR documentation (intake forms, consents, ROI, demographics, insurance)
- Verify insurance eligibility, support authorizations/referrals, collect copays/balances
- Track cancellations/no-shows, manage waitlists, and coordinate provider calendars
- Assist with office operations, supply ordering, and administrative support for clinicians
- Follow clinic safety/crisis-routing protocols (non-clinical) and maintain confidentiality
Requirements
- Bilingual (English/Spanish) required
- Minimum 5 years of experience in a medical or mental health office setting
- Strong scheduling, customer service, and data accuracy skills
- Comfortable with EHR/EMR systems, phone systems, and basic telehealth troubleshooting