Benefits:About the Role:AFM Family & Internal Medicine is looking for a friendly and organized Medical Front Desk Associate to be the welcoming face of our practice in Fairfax, VA. This is a fantastic opportunity to join a patient-centered medical team where your administrative skills and positive attitude make a real difference every day.
Responsibilities:- Greet and check in patients in a professional and welcoming manner
- Schedule, confirm, and manage patient appointments using medical scheduling software
- Verify patient insurance eligibility and collect co-pays at time of service
- Accurately enter and update patient demographics and medical records in the EHR system
- Answer and route incoming phone calls, take messages, and respond to patient inquiries
- Coordinate referrals, authorizations, and communication between patients and clinical staff
- Maintain a clean, organized, and HIPAA-compliant front desk environment
Requirements:- Prior experience in a medical front desk, healthcare administrative, or patient services role preferred
- Familiarity with EHR/EMR systems and medical scheduling software
- Knowledge of medical insurance verification and co-pay collection processes
- Strong communication and interpersonal skills with a patient-first attitude
- Ability to multitask and stay organized in a fast-paced clinical environment
- Understanding of HIPAA regulations and patient confidentiality requirements
- High school diploma or equivalent required; medical office certification a plus
About Us:AFM Family & Internal Medicine is a trusted primary care practice serving the Fairfax, VA community with compassionate, comprehensive healthcare for patients of all ages. Our patients choose us for our personalized approach and dedication to long-term health and wellness. We pride ourselves on fostering a supportive, team-oriented work environment where every staff member is valued and empowered to grow.