Medical Assistant

Medical Assistant

Job Overview

The Medical Assistant is an integral member of the clinic team, responsible for creating a positive patient experience while supporting efficient clinic operations. This role involves patient intake, clinical support, vaccination administration, front-office assistance, and maintaining compliance with HIPAA and quality standards.

Key Responsibilities

Patient Care & Clinical Support

• Room patients and assist providers during patient visits.
• Accurately collect patient histories, vital signs, and specimens for testing.
• Prepare, administer, and provide education regarding vaccinations.
• Deliver high-quality patient care and ensure a positive patient experience.
• Maintain current clinical knowledge and patient counseling skills.

Administrative & Operational Support

• Register and check in patients efficiently and courteously.
• Answer incoming calls, take messages, and provide general information.
• Assist patients with insurance, co-payments, billing inquiries, and service charges.
• Maintain accurate records within Electronic Medical Record (EMR) systems.
• Support workflow efficiency and operational excellence throughout the clinic.

Inventory & Compliance

• Order and maintain adequate clinical supplies.
• Complete Point-of-Care (POC) testing controls as required.
• Ensure compliance with HIPAA regulations and protect patient information.
• Maintain a clean, organized, and safe clinical environment.

Community Engagement

• Participate in community outreach initiatives and support practice growth efforts.

Required Qualifications

• Graduate of an accredited Medical Assistant program.
• Current Medical Assistant Certification.
• Active BLS Certification.
• Ability to administer vaccinations and educate patients.
• Experience collecting patient histories, vital signs, and specimens.
• Proficiency in EMR systems, preferably Epic.
• Understanding of health insurance terminology and billing processes.
• Strong communication, organizational, and time management skills.
• Ability to lift up to 35 lbs.
• Ability to stand, walk, and move throughout the clinic during shifts.

Preferred Experience

• Minimum 1 year of Medical Assistant experience preferred.
• Experience in:
• • Primary Care
  • Urgent Care
  • Family Practice
  • Emergency Room settings
• Experience with Epic EMR preferred.

Education

• Graduate of an accredited Medical Assistant program.
• Medical Assistant Certification required.

Schedule

• Shifts may range from 7 to 10 hours per day.
• Schedules are created in six-week blocks.
• Requires availability to work every other weekend (Saturday and Sunday).
• May require working select holidays.
• Clinic operating hours may include:
  Monday - Friday: 8:30 AM - 1:30 PM / 2:30 PM - 7:30 PM
  Saturday: 9:00 AM - 1:30 PM / 2:00 PM - 5:30 PM
  Sunday: 9:00 AM - 1:30 PM / 2:00 PM - 4:30 PM

Actual schedules may vary based on clinic operational needs.

About company - Since its founded in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business Services. With headquarters in Detroit, Michigan, CTC has a team of over 2,000 experts worldwide. We empower more than 100 organizations to tackle complex challenges and transform them into sustainable competitive strengths--driving innovation, efficiency, and growth every step of the way. Our strengths have always been Commitment to Customer, Commitment to Colleagues, and Commitment to Community (CTC).