What you will do
- Key responsibilities include but are not limited to:
- Clinical Expertise Development: Undertake work in assigned areas to develop the necessary expertise within a given specialty area or clinic.
- Record Keeping and Protocol Compliance: Complete disability paperwork, maintain temperature logs, follow assigned protocols, and ensure workplace safety and infection prevention within the role's scope.
- Patient Care: Perform patient care duties, including measuring vital signs, weight, height, rooming, drawing labs, assisting providers with medication reconciliation, and other special departmental tasks such as EKG, ear lavage, etc.
- Clinical Administration: Handle check-in/out, virtual rooming for providers, vaccine administration, point-of-care testing, and specimen collection.
- Clinic Maintenance: Manage weekly clinic preparation, clinic area stocking, medication, and supply ordering, and ensure timely completion of work assignments.
- Communication and Coordination: Handle patient phone calls, prescription refills, and clinic support operations, manage CRM/In-Basket, and serve as a liaison between the provider, the patient, and the staff.
Education Qualifications
- High School Diploma or GED equivalent AND one of the following:
(1) Certificate of completion or official transcript from a medical assisting program
(2) Completion of medical assistant training by a licensed physician or podiatrist
(3) Certification as medical assistant through a Medical Board of California - approved medical assistant certifying organization
Experience Qualifications
- At least one year of overall experience (Including external experience) Required
Preferred Knowledge, Skills and Abilities
- • Knowledge of and ability to use and apply medical terminology in performing his/her duties.
- Knowledge of coding and billing regulations.
- Knowledge of computer systems and software used in functional area.
- Ability to speak and write effectively at a level appropriate for the job.
- Ability to solve problems and identify solutions.
- Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.
- Ability to work independently as well as an integral part of the patient care team.
- Ability to follow instructions and standard operating procedures.
- Demonstrated familiarity, knowledge and understanding of home health, practice care coordination, clinical care skills.
- Ability to demonstrate business communication skills including speak and write effectively at a level appropriate for the job (including legible penmanship/handwriting, knowledge of grammar and syntax and ability to write clear and concise clinical reports)
- Ability to learn and grasp and update clinical knowledge on a regular basis (through HealthStream classes, continuing education and other work related courses and training) to adapt to an ever changing healthcare environment.
- Ability to learn and understand population health and disease population concepts and practices; inventory methods and practices; motivation learning; customer relationships service concepts and practices
Licenses and Certifications
- Current American Heart Association Certification for Basic Life Support for Healthcare
Providers required