Medical Assistant II

Position Summary:

The Medical Assistant (MA) will provide clinical, administrative, and care-coordination support to the Psychiatric-Mental Health Nurse Practitioner (PMHNP) in the Women and Infants substance use disorder program. This position supports pregnant and postpartum women with opioid use disorder (OUD) and co-occurring mental health conditions by facilitating patient engagement, appointment adherence, care coordination, and continuity of services throughout pregnancy and up to 12 months postpartum. The MA will enable the PMHNP to maximize direct patient care time while improving access to psychiatric services and supporting patient retention in treatment.

Position Qualification:

Clinical Support

• Prepare patients for psychiatric and behavioral health visits by obtaining vital signs, medication histories, screening questionnaires, and other required clinical information.

• Administer and document standardized mental health and substance use screening tools as directed by the PMHNP.

• Assist with coordination of urine drug screening, laboratory testing, referrals, and follow-up orders.

• Document patient information accurately within the electronic medical record.

Care Coordination

• Coordinate appointments for psychiatric, obstetric, postpartum, and related specialty services.

• Assist with patient outreach and reminder calls to reduce missed appointments and improve treatment engagement.

• Facilitate communication between patients and the care team regarding treatment plans, medication refills, referrals, and follow-up care.

• Support transitions of care between hospital, outpatient, community treatment programs, and behavioral health providers.

• Connect patients with grant-funded supplies related to harm reduction, assistance to others, etc. And track administration in accordance to grant metrics.

Patient Engagement and Retention

• Conduct outreach to patients who miss appointments and assist with re-engagement efforts.

• Identify barriers to care, including transportation, childcare, housing, and access to treatment resources, and coordinate with case managers and peer recovery specialists.

• Reinforce patient education regarding medication adherence, treatment plans, postpartum follow-up, and available community resources.

• Support telehealth workflows and assist patients in connecting to virtual appointments.

Administrative Support

• Manage clinic preparation, scheduling support, patient tracking, and maintenance of provider templates.

• Maintain tracking logs related to patient engagement, referrals, and follow-up activities.

• Assist with the collection of program data, quality metrics, and grant reporting requirements.

• Maintain confidentiality and compliance with HIPAA and organizational policies.