Markets Support Specialist

Back to search results Markets Support Specialist Charlotte, North Carolina Additional locations Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Refer a friend Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!Job Description:This job is responsible for providing advanced end-to-end operational support for securities, loans, exchange traded derivatives and over the counter derivatives across multiple lines of business, and cross-business functional support through the lifecycle of a trade. Key responsibilities include ensuring trading and operational activities are completed accurately and before deadlines, researching and resolving complex issues, and simplifying client interactions. Job expectations include being customer oriented and data driven, while focusing on continuous improvement.LOB Job Description: This role will directly support the US OTC, Repo & TBA Margin Management function and requires knowledge of non-cleared OTC collateral operations or middle office operations. The primary responsibility of the position is to provide comprehensive managerial and control oversight support of day-to-day margin call processes for the Americas. Responsibilities:Support margin call issuance and associated cash and security settlement workflowManaging client inquiries, meetings, operating issues as they ariseManaging operating escalations as needed Managing stakeholder engagement involving Audit and Regulatory related matters associated with the collateral functionSupporting internal communications such as: Providing updates to relevant Operations, Risk and Business partnersEnsuring key team members are engaged in remediation of critical operating control issues Metrics and Control reportingCoordinate and provide updates/commentary for monthly risk metrics to senior managementSupporting exception management with regard to systems reconciliation and margin-call settlements as well and representing exception remediation status to senior managerIdentify areas for improvement on client metrics or business metricsBusiness as usual managerial support and back-upRequired Qualifications:2-5 years of experience in Financial markets across Fixed Income and Derivative products 2-5 years of experience in Financial markets documentation (ISDA CSA, GMRA, MRA, etc.) 2-5 years of experience in Data mining and analysis skills; proficient in Tableau and Microsoft ExcelStrong communication skillsAbility to meet deadlines and work autonomously Ability to handle high pressure situations Ability to juggle multiple tasks Organizational skills with emphasis on the ability to prioritize responsibilities Track record of working in detail oriented roles Proficient in Excel and PowerPointDesired Qualifications:Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutionsExcels in working among diverse viewpoints to determine the best path forwardExperience in connecting with a diverse set of clients to understand future business needs - is a continuous learnerCommitment to challenging the status quo and promoting positive change.Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client baseBelieves in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the worldSkills:Attention to DetailWritten CommunicationsData Collection and EntryOral CommunicationsRecord KeepingRecording/Organizing InformationStrategic ThinkingActive ListeningDecision MakingNegotiationShift:1st shift (United States of America)Hours Per Week: 40 Learn more about this role Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Refer a friend Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Full time JR-26038248 Manages People: No Travel: No Age requirement: Must at least be 18 years of age. Share: Save job Job saved