Manufacturing Lead Operator

Description

Responsibilities

• Lead and coordinate a shift team of 4 to 8 production operators while running a machine or process on the line yourself. 
• Keep card production flowing so the daily 100% shipping SLA is met by the 7:00 pm cutoff, monitoring the CPM system daily and documenting any errors in weekly reports. 
• Uphold the shift quality goal of zero customer-impacting errors, logging and tracking every error in Google Sheets for follow-up. 
• Train operators, redeploy staff across production areas as workflow dictates, and partner with in-house machine technicians to resolve machine errors and breakdowns. 
• Complete shift administration (timesheet sign-off, PTO in Zenefits, and on-time 30/60/90-day, semi-annual, and annual reviews) and escalate shift issues to the Director of Plant Operations. 
• Maintain inventory, PCI compliance, and a clean, organized production floor. 

• Master the Card Processing Management (CPM) system and independently manage daily workflow to hit the 100% shipping SLA by the 7:00 pm cutoff across your shifts. 
• Pull reporting from Metabase and deliver accurate, on-time weekly error and quality reports with no gaps. 
• Demonstrate the ability to run every machine in the production environment and step in at any station as workflow requires. 
• Operate in full adherence to all PCI requirements on the floor, with no compliance findings during the period. 

Qualifications

• 3–5 years of leadership or team-lead experience in a production or manufacturing environment. 
• Hands-on ability to run production machinery and step into any process on the line as needed. 
• Proven ability to train, coach, and provide direction to junior operators during a shift. 
• Working knowledge of Microsoft Outlook, Word, Excel, and PowerPoint, plus comfort learning production and reporting systems (CPM, Metabase) and HR tools (Zenefits). 
• Familiarity with PCI compliance requirements in a manufacturing setting, or the ability to learn them quickly. 
• Flexibility to work variable or extended hours as production demands. 
• Physical Requirements: Able to stand and walk for the duration of a shift, lift and carry up to 50 lbs, and perform the repetitive motions associated with operating production equipment. 

Compensation, Benefits, and Perks

• Restricted Stock Units (RSUs)
• Profit Share 
• Medical, Prescription, Vision, and Dental insurance for employees and dependents (Wolfe pays 80% of premium)
• Short-Term Disability Insurance (Wolfe pays 100% of premium)
• Voluntary Long-Term Disability Insurance, Life Insurance, Critical Illness Insurance, Accident Insurance, and Hospital Indemnity coverage
• PTO (vacation and sick time)
• Corporate Holidays and Floating Holidays
• 401(k)
• Employee recognition program
• Charitable Donation to a charity of your choice yearly
• Employee Referral Bonus
• Tuition Reimbursement
• Internal Training and Information sessions
• Family Picnic, Holiday Party, and other outings
• Internal Culture Club