Manager Workforce Planning

SUMMARY:

The Workforce Planning Manager - Operations is responsible for forecasting, tracking, and optimizing nursing workforce operations across the health system. This role supports the development and execution of strategic staffing models, ensures alignment of workforce planning with patient volume trends, and maintains fiscal accountability through management of position control, payroll integrity, and productivity benchmarks.

This position partners closely with Nursing Leadership, Finance, and HR to maintain a balanced, efficient, and cost-effective workforce model that ensures safe staffing, quality care, and compliance with regulatory standards.

ESSENTIAL FUNCTIONS:

Strategic Forecasting and Planning

• Evaluate system-wide staffing levels using predictive analytics and patient volume trends.
• Partner with Finance to maintain position control, labor budgets, and FTE management.
• Provide staffing forecasts and recommendations to leadership based on census, acuity, and service-line growth.

Operational Oversight

• Manage payroll validation, specialty pay tracking, and timecard review for travelers, float pool, and inpatient staff.
• Coordinate the scheduling systems to ensure compliance with staffing policies and equitable resource distribution.
• Develop and monitor labor KPIs, including overtime, agency utilization, and non-productive time.

Technology & Analytics

• Maintain dashboards and reports for staffing performance metrics.
• Identify trends and develop data-driven recommendations to optimize labor utilization.

Collaboration & Leadership

• Serve as system resource for workforce analytics and labor management best practices.
• Collaborate with the Workforce Manager - Labor to align staffing operations with onboarding, competency, and safety initiatives.

Adhere to and support team members in exhibiting TMCH values of integrity, community, compassion, and dedication.

Exhibit excellence in customer service through appropriate attitude and interaction with all patients, visitors and staff.

Adhere to TMCH organizational and department-specific safety, confidentiality, values, policies, and standards.

Perform related duties as assigned.

MINIMUM QUALIFICATIONS

EDUCATION: Bachelor's degree required. Master's degree preferred.

EXPERIENCE: Five (5) years in workforce planning, nurse scheduling, or healthcare operations management.

LICENSURE OR CERTIFICATION: None required.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Advance skills in excel, data analytics tools, and schedule system (Kronos, Smart Square, or similar).
• Knowledge of payroll, billing, or staffing
• Skill in both written and oral communications.
• Skill in providing exceptional customer service skills.
• Strong organization skills and attention to detail.
• Ability to analyze compound issues and provide problem-solving skills to determine trends and appropriate course of action.