Manager & Team Lead

Responsibilities: 

• Manages assigned staff and provides supervision and oversite to associated workload; tracks individual and team success against pre-defined key performance indicators 

• Assures that staff are following procedures outlined in the respective client's Playbook/Detailed Procedure Document to assure compliance 

• Provides assistance to staff by answering questions, reviewing policies or procedures, addressing escalated issues, researching accounts, or providing feedback to staff 

• Participates in client meetings and advises on A/R issues and denial trends 

• Provides timely and consistent feedback to employees under their span of control relating to job performance 

• Leads training and continuing education classes to assigned staff 

• Expanded knowledge of hospital/physician revenue cycle with specialization in billing, follow-up, third party A/R account resolution and call center activities 

• Demonstrates excellent verbal, written, and interpersonal communication skills 

• Proven track record and experience with managing and directing people to achieve common goals 

Experience: 

• Minimum of 2 years Healthcare Revenue Cycle experience supervising staff members with specialization in 3rd party A/R management 

• Associate's degree or equivalent required; Bachelor's degree preferred 

• Hands-on experience using Epic, Cerner, Invision, Soarian, McKesson, Allscripts, Meditech and other industry recognized Revenue Cycle Management Systems preferred