Manager, Student Services

Announcement

Details

Open Date 08/06/2026 Requisition Number PRN45852B Job Title Manager, Student Services Working Title Case Manager for Student Support Career Progression Track E Track Level FLSA Code Administrative Patient Sensitive Job Code? No Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary VP Area President Department 02337 - Campus Support & Intervention Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range $62,525 Close Date 08/28/2026 Priority Review Date (Note - Posting may close at any time) 08/21/2026 Job Summary

The Division of Student Affairs at the University of Utah provides an array of services and programs to help students benefit fully from their educational programs and to help the University carry out its mission of research, teaching and service. Within the Division of Student Affairs, the Office of the Dean of Students is committed to promoting a caring and safe community that increases our students' abilities to learn and make healthy choices. We promote inclusiveness, strive to support the success and growth of all students, and enrich the holistic student experience. We prepare students to reflect on their behavior, to think critically, practice skills, and clarify values-all of which they can use throughout their lifetime.

The University of Utah seeks a highly organized and motivated professional to work as a Case Manager for Student Support within the Office of the Dean of Students. The Case Manager for Student Support reports directly to the Associate Director for Student Support.

Within the Office of the Dean of Students (ODOS), the Student Support team focuses on the wellbeing and safety of individuals within campus community by taking reports, gathering information, and communicating with students, staff, and faculty. The Student Support team contributes to overall student persistence through intervention, coaching, support, and referrals to appropriate on and off-campus resources. Throughout this process, students are provided with wrap-around services and case management that supports their academic and personal efforts.

Specifically, the Case Manager for Student Support assists students who may be in distress or managing extenuating circumstances. Additionally, the Case Manager for Student Support may utilize, skill building, behavioral coaching, conflict resolution, as well as provide guidance on various University processes and policies. Working in collaboration with the University Behavioral Intervention Team (BIT), the Case Manager for Student Support will also directly and proactively engage with students of concern for needed support and intervention.

Responsibilities

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Responsibilities:

• Provide a continuum of case management for Student Support cases including: assessment, planning, collaboration, implementation, monitoring, follow-up, and evaluating multi-faceted, potentially high-risk, and complex situations.
• Respond to communications from concerned campus and community members regarding new and existing reports.
• Gather and report relevant information on cases by conducting interviews, searching electronic databases, and searching social media sites.
• Meet with students and otherwise engage with them through various means to evaluate issues of concern and to provide information, guidance, and support as appropriate to the situation.
• Utilize NaBITA's risk rubric to identify concerning behavior and implement appropriate interventions
• Document actions taken for current cases.
• Track trends or changes in student behavior and assess for ongoing interventions.
• Assist students with social service needs including referral to campus and community resources.
• Effectively collaborate and coordinate with other University personnel, healthcare providers, public safety officers, government agencies, and family members when responding to students in distress.
• Understand, apply, and communicate applicable University policies (e.g., withdrawals, leaves of absence, student rights, etc.) with students and other stakeholders.

Outreach/Education:

• Participate in outreach efforts to the University community regarding student behavioral issues, intervention strategies, and current national/institutional trends and best practices in behavioral intervention.
• Facilitate trainings and presentations on topics that include, but are not limited to identifying concerning behaviors, reporting, and appropriate intervention with distressed students.
• Presentations are often co-presented with a campus partner (e.g., Counseling Center, Campus Police, Student Accountability, etc.)

Record Keeping and Documentation:

• Create, update, and maintain accurate and timely case notes.
• Utilize Symplicity's Advocate software to document incoming and outgoing communications including behavioral reports, requests for campus resources, meeting notes, document collection, and action logs.
• As needed, participate in the Behavioral Intervention Team (BIT) and assigned action items from BIT.
• Contribute to relevant sections of the annual reports, and present requested data (e.g., trends, gaps in service, etc.) to University stakeholders.
• Ensure that information management procedures comply with federal and state requirements and University policies (FERPA, Clery, etc.)

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. Work Environment and Level of Frequency typically required Nearly Continuously: Office environment. Physical Requirements and Level of Frequency that may be required Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead

Minimum Qualifications

Bachelor's degree in a related area or equivalency (one year of education can be substituted for two years of related work experience).

Four to six years of progressively more responsible management experience. Background knowledge of hiring department's area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master's degree in a related area may be preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

Department Specific Qualifications:

• Bachelor's degree required, with preference for master's degree or professional experience equating to a graduate degree in one of the following areas: student development, higher education administration, public administration, social sciences, human resources, or related discipline
• Four to six years of related work experience Strong written and oral communication skills conflict resolution skills
• Ability to work with other professionals who represent a variety of disciplines including but not limited to: law enforcement, faculty, staff, and community partners
• Ability to prioritize and work autonomously in a high-traffic environment
• Ability to speak in front of audiences of varying compositions and sizes Experience working with sensitive and confidential information

Preferences:

• Working knowledge of behavioral intervention and risk assessment best practices.
• Knowledge of applicable laws and regulations regarding student and employee policies and privacy of records (Title IX, Clery Act, FERPA, etc.)
• Experience working with campus and community resources
• Experience with development and coordination of educational programming.
• Working knowledge of behavioral intervention and risk assessment programs and best practices.
• Experience working with campus resources (counseling centers, victim advocacy, academic advising, financial aid, campus police, registrar, etc.)
• One or more years of experience in case management.

Type Benefited Staff Special Instructions Summary Additional Information

The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.

Online reports may be submitted at https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• • Do you have a related Bachelor's degree or equivalency? (1 year of related work experience may be substituted for 1 year of education)

• Yes

• No

• • Do you have four or more years of progressively more responsible management experience?

• Yes

• No

Applicant Documents

Required Documents

• Resume
• Cover Letter

Optional Documents