Manager Sales

Role Overview: The Sales Manager serves as both a leader and an active sales resource, working alongside sales representatives to identify customer needs, recommending appropriate HVAC solutions, overcome sales objections, and communicate the value of the company's products and services. This position requires a hands-on leader who understands the skilled trades industry, can translate business goals into actionable sales strategies, and consistently drives execution through accountability, communication, and continuous improvement.

Brand Overview:

Chapman Heating has been serving Indianapolis families for decades with award-winning HVAC solutions. Known for its integrity and technical expertise, Chapman is one of Indiana’s most trusted service providers. As part of TurnPoint Services, Chapman offers employees the chance to build lasting careers with a national platform while staying rooted in local service. Employees enjoy training, mentorship, and advancement opportunities across the TurnPoint family. Grow with Chapman Heating — where Indiana heritage meets opportunity.

Role Overview:

The Sales Manager serves as both a leader and an active sales resource, working alongside sales representatives to identify customer needs, recommending appropriate HVAC solutions, overcome sales objections, and communicate the value of the company's products and services. Through consistent coaching, training, performance management, and field support, the Sales Manager builds a high-performing sales team capable of delivering sustainable growth.

This position requires a hands-on leader who understands the skilled trades industry, can translate business goals into actionable sales strategies, and consistently drives execution through accountability, communication, and continuous improvement.

 

Pay Range: Salaried, Exempt- $100,000-$120,000 + Bonus structure

Schedule: Monday- Friday, Rotating One Saturday a month

 

Role Responsibilities:

Sales Strategy, Planning & Revenue Growth

• Translate business objectives into actionable sales plans, individual goals, and team priorities.
• Establish measurable sales targets and monitor progress against established expectations.
• Promote disciplined pipeline management, timely follow-up, and consistent execution throughout the sales process.
• Support profitable growth by reinforcing appropriate solution recommendations and sound sales practices.

Direct Sales Support & Customer Solution Development

• Coach sales staff on handling objections, answering customer questions, and overcoming barriers to closing.
• Participate in customer discussions or sales opportunities when additional expertise or management support is needed.
• Reinforce a consultative sales approach focused on customer needs, trust, value, and long-term relationships.
• Help resolve sales challenges and identify practical ways to move opportunities forward.

 

Performance Management & Accountability

• Define and communicate expectations for sales activity, reporting, pipeline management, and business process compliance.
• Review and monitor Rilla performance coaching tool and provide constructive feedback.
• Conduct regular performance reviews and provide timely, constructive feedback.
• Identify performance gaps and determine appropriate coaching, training, or corrective action.
• Develop measurable performance improvement action plans and employee development plans as needed.

Lead Generation & Business Development

• Identify opportunities through community events, home shows, and local outreach.
• Develop and maintain strategic partnerships in collaboration with marketing team that support customer acquisition and revenue growth.
• Establish programs and expectations that encourage consistent lead generation activity.
• Monitor lead volume, lead quality, conversion rates, and resulting revenue where tracking is available.

Required Experience:

• Sales experience: Five or more years of sales experience in skilled trades, construction, HVAC, plumbing, or a related industry.
• Sales leadership experience: Four or more years of experience managing a sales team.
• Demonstrated ability to establish sales expectations, monitor performance, and hold team members accountable.
• Experience coaching sales professionals and improving sales execution through structured feedback and training.
• Ability to develop and implement sales plans that support revenue growth and measurable business objectives.
• Strong communication, problem-solving, customer engagement, and leadership skills.

Preferred Experience:

• 2 or more years’ experience with Profit and Loss, responsibility of revenue, costs and budgets.

Why You'll Love Working Here:

• Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.

• Real Growth Opportunities: With more than 60+ strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long-term career.

• A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.

• Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.

• Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.

• Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you’ll always know where you can grow next.

• Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.

• Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.

• Safety First: A safety-first mindset built into every process so you go home safely every day.

• Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.

• Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.

• Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.

 

EEO Statement:

 

 

 

Equal Opportunity Employer

 

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.