| Location | Orlando, FL |
Position Summary At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida's east to west coasts and beyond. ORLANDO HEALTH - BENEFITS & PERKS: All Inclusive Benefits (start day one) Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees. Forbes Recognizes Orlando Health as a Best-In-State Employer Forbes has named Orlando Health as one of America's Best-In-State Employers for 2024. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, VP (HR). "This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued. Employee-centric Orlando Health has been selected as one of the "Best Places to Work in Healthcare" by Modern Healthcare Position Summary: Responsible for the strategic leadership, development, and oversight of the organization's risk management prevention program. Directs a multi-level team of Risk Managers, ensuring alignment of departmental goals with organizational priorities, regulatory requirements, and best practices in patient safety and risk mitigation. Responsibilities Essential Functions: • Manages the development, coordination, and continuous improvement of the risk management plan, ensuring alignment with organizational objectives, regulatory requirements, and accreditation standards. • Oversees the day-to-day operations of the risk management program, providing operational leadership, direction, and accountability for Risk Managers across assigned areas. • Supports departmental planning and goal execution by aligning operational risk management activities with organizational priorities and initiatives. • Serves as the escalation point for complex or high-impact events, providing expert guidance and decision-making support. • Serves as the primary operational liaison with federal and state regulatory agencies, accrediting bodies, and external stakeholders on risk management and patient safety matters. • Ensures compliance with Florida risk statutes, Joint Commission standards, and other applicable regulatory and accrediting requirements, supporting organizational readiness and effective regulatory response. • Analyzes risk management data and trends to identify opportunities for improvement, prioritize risk mitigation activities, and support informed operational decision-making. • Oversees the effective use and optimization of technology platforms and data systems supporting risk management operations, reporting, and analytics. • Leads the development, review, and standardization of risk management policies and procedures, recommending updates for leadership review and ensuring consistent implementation across the organization. • Demonstrates subject matter expertise in the Patient Safety Evaluation System (PSES) and Patient Safety Work Product (PSWP), providing guidance to team members on compliance, confidentiality, and best practices. • Manages all personnel functions for Risk Managers, including recruitment, onboarding, performance management, coaching, corrective action, and succession planning. • Develops, coordinates, and evaluates risk education and training programs to ensure consistent content, delivery, and effectiveness across Risk Manager roles. • Oversees certification, licensure, and continuing education requirements for the risk management team, supporting regulatory compliance and professional development. • Provides operational leadership to enhance patient safety, improve quality of care, and minimize loss exposure, contributing to the protection of organizational assets. • Promotes a culture of safety, transparency, and continuous improvement through consistent application of risk management principles and ethical practices. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. • Maintains compliance with all Orlando Health policies and procedures. Other Related Functions: • Works collaboratively with the executive teams to implement risk and safety initiatives. • Manages the operations and outcomes of the risk prevention program, including oversight of loss control and loss prevention activities. • Directs statistical trending of losses, analyzes patterns, and reports results to the Senior Director, informing strategic decision making and resource allocation. • Identifies and communicates regulatory requirements and best practices to Risk Managers, ensuring department-wide compliance and readiness. • Leads the development of an organization-wide approach on the disclosure of medical errors, obtaining physician support and promoting transparency and learning. • Analyzes the risk of loss versus cost of reducing loss, making recommendations for resource allocation and program improvements. • Demonstrates all competencies required by Florida Statute and other relevant regulations, setting the standard for the department. • Supervises the accumulation and analysis of risk management cost data for budgeting and historical purposes; prepares and manages departmental budgets. • Collaborates with medical staff services to develop and maintain risk management profiles on physicians, integrating this information into credentialing processes in compliance with state and federal agencies, JCAHO, and/or other accrediting bodies. • Evaluates correspondence from patients, and other outside sources, formulating appropriate responses and corrective actions. • Provides operational guidance and coordinates responses to complex medical and risk-related inquiries for physicians, nurses, and administrators regarding emergent patient care issues and loss control, in collaboration with legal and other subject matter experts as appropriate. • Reports patient care-related incidents to AHCA when required by law; directs investigation and development of corrective action plans; submits reports to state and federal agencies. • Supervises and manages the performance and development of all Risk Managers, ensuring effective delegation and coverage across all levels. • Leads departmental response to audits, regulatory reviews, and accreditation surveys, ensuring readiness and successful outcomes. • Develops and maintains relationships with external partners, industry groups, and professional associations to stay abreast of best practices and regulatory changes. • Oversees the integration of risk management activities with enterprise risk, compliance, and quality improvement programs. • Coordinates crisis management and emergency response planning for risk-related events, ensuring organizational preparedness. • Demonstrates all competencies required by Florida Statute. • Performs other duties as assigned, demonstrating flexibility, strategic thinking, and commitment to organizational objectives. Qualifications Education/Training: Bachelor's degree in healthcare or a closely related field required, master's preferred. Licensure/Certification: • Active Certified Professional in Healthcare Risk Management (CPHRM) from the Americal Hospital Association Certification Center (AHA-CC) required • Certified Professional Patient Safety preferred. Experience: • Five (5) years of clinical or medical legal experience to include three (3) years of Risk Management experience and leadership experience. • Advanced PC skills required.
Education/Training: Bachelor's degree in healthcare or a closely related field required, master's preferred. Licensure/Certification: • Active Certified Professional in Healthcare Risk Management (CPHRM) from the Americal Hospital Association Certification Center (AHA-CC) required • Certified Professional Patient Safety preferred. Experience: • Five (5) years of clinical or medical legal experience to include three (3) years of Risk Management experience and leadership experience. • Advanced PC skills required.
Essential Functions: • Manages the development, coordination, and continuous improvement of the risk management plan, ensuring alignment with organizational objectives, regulatory requirements, and accreditation standards. • Oversees the day-to-day operations of the risk management program, providing operational leadership, direction, and accountability for Risk Managers across assigned areas. • Supports departmental planning and goal execution by aligning operational risk management activities with organizational priorities and initiatives. • Serves as the escalation point for complex or high-impact events, providing expert guidance and decision-making support. • Serves as the primary operational liaison with federal and state regulatory agencies, accrediting bodies, and external stakeholders on risk management and patient safety matters. • Ensures compliance with Florida risk statutes, Joint Commission standards, and other applicable regulatory and accrediting requirements, supporting organizational readiness and effective regulatory response. • Analyzes risk management data and trends to identify opportunities for improvement, prioritize risk mitigation activities, and support informed operational decision-making. • Oversees the effective use and optimization of technology platforms and data systems supporting risk management operations, reporting, and analytics. • Leads the development, review, and standardization of risk management policies and procedures, recommending updates for leadership review and ensuring consistent implementation across the organization. • Demonstrates subject matter expertise in the Patient Safety Evaluation System (PSES) and Patient Safety Work Product (PSWP), providing guidance to team members on compliance, confidentiality, and best practices. • Manages all personnel functions for Risk Managers, including recruitment, onboarding, performance management, coaching, corrective action, and succession planning. • Develops, coordinates, and evaluates risk education and training programs to ensure consistent content, delivery, and effectiveness across Risk Manager roles. • Oversees certification, licensure, and continuing education requirements for the risk management team, supporting regulatory compliance and professional development. • Provides operational leadership to enhance patient safety, improve quality of care, and minimize loss exposure, contributing to the protection of organizational assets. • Promotes a culture of safety, transparency, and continuous improvement through consistent application of risk management principles and ethical practices. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. • Maintains compliance with all Orlando Health policies and procedures. Other Related Functions: • Works collaboratively with the executive teams to implement risk and safety initiatives. • Manages the operations and outcomes of the risk prevention program, including oversight of loss control and loss prevention activities. • Directs statistical trending of losses, analyzes patterns, and reports results to the Senior Director, informing strategic decision making and resource allocation. • Identifies and communicates regulatory requirements and best practices to Risk Managers, ensuring department-wide compliance and readiness. • Leads the development of an organization-wide approach on the disclosure of medical errors, obtaining physician support and promoting transparency and learning. • Analyzes the risk of loss versus cost of reducing loss, making recommendations for resource allocation and program improvements. • Demonstrates all competencies required by Florida Statute and other relevant regulations, setting the standard for the department. • Supervises the accumulation and analysis of risk management cost data for budgeting and historical purposes; prepares and manages departmental budgets. • Collaborates with medical staff services to develop and maintain risk management profiles on physicians, integrating this information into credentialing processes in compliance with state and federal agencies, JCAHO, and/or other accrediting bodies. • Evaluates correspondence from patients, and other outside sources, formulating appropriate responses and corrective actions. • Provides operational guidance and coordinates responses to complex medical and risk-related inquiries for physicians, nurses, and administrators regarding emergent patient care issues and loss control, in collaboration with legal and other subject matter experts as appropriate. • Reports patient care-related incidents to AHCA when required by law; directs investigation and development of corrective action plans; submits reports to state and federal agencies. • Supervises and manages the performance and development of all Risk Managers, ensuring effective delegation and coverage across all levels. • Leads departmental response to audits, regulatory reviews, and accreditation surveys, ensuring readiness and successful outcomes. • Develops and maintains relationships with external partners, industry groups, and professional associations to stay abreast of best practices and regulatory changes. • Oversees the integration of risk management activities with enterprise risk, compliance, and quality improvement programs. • Coordinates crisis management and emergency response planning for risk-related events, ensuring organizational preparedness. • Demonstrates all competencies required by Florida Statute. • Performs other duties as assigned, demonstrating flexibility, strategic thinking, and commitment to organizational objectives.