Manager, Risk Operations

Provides operational guidance and coordinates responses to complex medical and risk-related inquiries for physicians, nurses, and administrators regarding emergent patient care issues and loss control, in collaboration with legal and other subject matter experts as appropriate. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida’s east to west coasts and beyond.

Position Summary:

 

At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida’s east to west coasts and beyond.

 

ORLANDO HEALTH - BENEFITS & PERKS:

All Inclusive Benefits (start day one)

• Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.

Forbes Recognizes Orlando Health as a Best-In-State Employer

• Forbes has named Orlando Health as one of America's Best-In-State Employers for 2024. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, VP (HR). "This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued.

Employee-centric

• Orlando Health has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare

 

Position Summary:
Responsible for the strategic leadership, development, and oversight of the organization’s risk management prevention program. Directs a multi-level team of Risk Managers, ensuring alignment of departmental goals with organizational priorities, regulatory requirements, and best practices in patient safety and risk mitigation.

 

Responsibilities:

Essential Functions:
• Manages the development, coordination, and continuous improvement of the risk management plan, ensuring alignment with organizational objectives, regulatory requirements, and accreditation standards.
• Oversees the day-to-day operations of the risk management program, providing operational leadership, direction, and accountability for Risk Managers across assigned areas.
• Supports departmental planning and goal execution by aligning operational risk management activities with organizational priorities and initiatives.
• Serves as the escalation point for complex or high-impact events, providing expert guidance and decision-making support.
• Serves as the primary operational liaison with federal and state regulatory agencies, accrediting bodies, and external stakeholders on risk management and patient safety matters.
• Ensures compliance with Florida risk statutes, Joint Commission standards, and other applicable regulatory and accrediting requirements, supporting organizational readiness and effective regulatory response.
• Analyzes risk management data and trends to identify opportunities for improvement, prioritize risk mitigation activities, and support informed operational decision-making.
• Oversees the effective use and optimization of technology platforms and data systems supporting risk management operations, reporting, and analytics.
• Leads the development, review, and standardization of risk management policies and procedures, recommending updates for leadership review and ensuring consistent implementation across the organization.
• Demonstrates subject matter expertise in the Patient Safety Evaluation System (PSES) and Patient Safety Work Product (PSWP), providing guidance to team members on compliance, confidentiality, and best practices.
• Manages all personnel functions for Risk Managers, including recruitment, onboarding, performance management, coaching, corrective action, and succession planning.
• Develops, coordinates, and evaluates risk education and training programs to ensure consistent content, delivery, and effectiveness across Risk Manager roles.
• Oversees certification, licensure, and continuing education requirements for the risk management team, supporting regulatory compliance and professional development.
• Provides operational leadership to enhance patient safety, improve quality of care, and minimize loss exposure, contributing to the protection of organizational assets.
• Promotes a culture of safety, transparency, and continuous improvement through consistent application of risk management principles and ethical practices.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

 

Other Related Functions:
• Works collaboratively with the executive teams to implement risk and safety initiatives.
• Manages the operations and outcomes of the risk prevention program, including oversight of loss control and loss prevention activities.
• Directs statistical trending of losses, analyzes patterns, and reports results to the Senior Director, informing strategic decision making and resource allocation.
• Identifies and communicates regulatory requirements and best practices to Risk Managers, ensuring department-wide compliance and readiness.
• Leads the development of an organization-wide approach on the disclosure of medical errors, obtaining physician support and promoting transparency and learning.
• Analyzes the risk of loss versus cost of reducing loss, making recommendations for resource allocation and program improvements.

• Demonstrates all competencies required by Florida Statute and other relevant regulations, setting the standard for the department.
• Supervises the accumulation and analysis of risk management cost data for budgeting and historical purposes; prepares and manages departmental budgets.
• Collaborates with medical staff services to develop and maintain risk management profiles on physicians, integrating this information into credentialing processes in compliance with state and federal agencies, JCAHO, and/or other accrediting bodies.
• Evaluates correspondence from patients, and other outside sources, formulating appropriate responses and corrective actions.
• Provides operational guidance and coordinates responses to complex medical and risk-related inquiries for physicians, nurses, and administrators regarding emergent patient care issues and loss control, in collaboration with legal and other subject matter experts as appropriate.
• Reports patient care-related incidents to AHCA when required by law; directs investigation and development of corrective action plans; submits reports to state and federal agencies.
• Supervises and manages the performance and development of all Risk Managers, ensuring effective delegation and coverage across all levels.
• Leads departmental response to audits, regulatory reviews, and accreditation surveys, ensuring readiness and successful outcomes.
• Develops and maintains relationships with external partners, industry groups, and professional associations to stay abreast of best practices and regulatory changes.
• Oversees the integration of risk management activities with enterprise risk, compliance, and quality improvement programs.
• Coordinates crisis management and emergency response planning for risk-related events, ensuring organizational preparedness.
• Demonstrates all competencies required by Florida Statute.
• Performs other duties as assigned, demonstrating flexibility, strategic thinking, and commitment to organizational objectives.

Qualifications:

Education/Training:
Bachelor’s degree in healthcare or a closely related field required, master’s preferred.

 

Licensure/Certification:
• Active Certified Professional in Healthcare Risk Management (CPHRM) from the Americal Hospital Association Certification Center (AHA-CC) required
• Certified Professional Patient Safety preferred.

 

Experience:
• Five (5) years of clinical or medical legal experience to include three (3) years of Risk Management experience and leadership experience.
• Advanced PC skills required.