Manager-Program/Contract 1

Title: Manager-Program/Contract 1
Location: Rosemead CA (Hybrid: Onsite Tu & W)
Duration: 18 Months

Education Requirement

Bachelor's Degree in business or related field or a combination of experience, education, and training is required. A High School Diploma or Equivalent is also acceptable.

Required Skills/Attributes

• Program/Project Management skills
• Communication skills
• Problem-solving skills
• Minimum Years of Experience: 1-3

Desired Skills/Attributes

• Bachelor's Degree in Business, Management, Engineering, or related field or an equivalent combination of education, training, and experience
• Basic system analyst experience with SAP IS-U (Industry Solution for Utilities)

Leadership Summary

This role is effectively a vendor governance and service management position focused on:

• MSP/vendor performance oversight
• Contract governance
• Service delivery management
• Risk and compliance management
• Operational health reporting
• Business-to-vendor coordination

Primary Responsibilities

• Develop and implement IT outsourcing policies, standards, and procedures aligned with IT strategy.
• Administer contracts for outsourced services (e.g., help desk, data center operations) in partnership with Procurement and Legal.
• Analyze and report on vendor performance.
• Manage vendor relationships and ensure vendors meet business and contractual requirements.
• Oversee service delivery governance and contract compliance.
• Facilitate resolution of operational and application service issues with vendors.
• Identify risks associated with outsourced services and establish appropriate controls.
• Report operational health and service performance to business and IT leadership.
• Apply deep expertise in IT outsourcing management.
• May manage short- to mid-term projects with responsibility for costs, methods, and outcomes.
• Solve atypical challenges requiring ingenuity, creativity, and resourcefulness.
• Contribute to new processes, standards, and operational plans.
• Identify problems and solutions.
• Support project execution, including objectives, timelines, risks, milestones, deliverables, and budgets.
• Help drive successful project outcomes.
• Exercise independent judgment and advise on courses of action.
• May negotiate resolutions to issues.
• Can make recommendations on scope and strategy.
• Incorrect decisions can significantly impact major projects and business objectives.