Manager of Enterprise Accounts

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NEW! Download the Carpool Extensionxc2xa0for instant quotes and tracking.

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• Shippers

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Log In

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• Shippers

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• Shippers

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Manager of Enterprise Accounts

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About Carpool

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Carpool is the logistics infrastructure powering the modern car economy. We combine a proprietary technology platform with a vetted carrier network of 13,000+ transporters to move 200,000+ vehicles annually for dealerships, auctions, OEMs, and fleets nationwide. Headquartered in Atlanta, Carpool is one of the fastest-growing companies in vehicle logistics - and wexe2x80x99re building the team to match.

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The Role

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Carpool is hiring a Manager of Enterprise Accounts to lead the day-to-day partnership with our largest customers. You will own customer success, operational performance, retention, profitability, and growth planning across the enterprise account portfolio. You will also lead the Enterprise Account pod and work across Operations, Sales, Carrier Management, Finance, Product, and Leadership to turn customer commitments into consistent execution.

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What You'll Do

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• Own the health, retention, profitability, growth, and strategic direction of Carpoolxe2x80x99s enterprise account portfolio. nnnn
• Serve as the primary relationship owner for customer leaders and executive stakeholders. nnnn
• Develop account plans covering customer goals, service requirements, performance risks, pricing needs, and growth opportunities. nnnn
• Lead customer business reviews focused on shipment volume, service performance, financial results, customer feedback, and improvement priorities. nnnn
• Manage account revenue, margin, forecasting, pricing, onboarding, and expansion initiatives in partnership with Sales and Leadership. nnnn
• Lead, coach, and develop the Enterprise Account pod, establishing clear ownership and measurable performance expectations. nnnn
• Oversee daily shipment execution, including carrier coverage, pickup readiness, transit visibility, delivery completion, and exception management. nnnn
• Lead customer escalations, coordinate recovery plans, and use service data and recurring issues to improve account performance. n

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What You Bring

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• Experience managing enterprise customer relationships, preferably within logistics, transportation, automotive, or another service-driven industry. nnnn
• Experience leading and developing an account management, customer success, or operations team. nnnn
• Strong commercial judgment, including an understanding of account revenue, margin, pricing, forecasting, and retention. nnnn
• The ability to manage executive relationships and lead structured customer business reviews. nnnn
• Experience coordinating complex service delivery across multiple internal teams and customer stakeholders. nnnn
• Strong judgment during escalations, with the ability to establish ownership and drive issues through resolution. nnnn
• A disciplined approach to account planning, performance reporting, documentation, and follow-up. n

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Compensation

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Carpool offers a competitive compensation package: base salary, performance bonus, and comprehensive benefits. Wexe2x80x99re a venture-backed company headquartered in Buckhead at Atlanta Tech Village (ATV), a startup community with mentors and advisors built in. Carpool Logistics is proud to be an Equal Opportunity Employer.

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Why Carpool

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This role owns the relationship between Carpool and some of its largest customers, with direct influence over retention, account growth, profitability, and service delivery. You will lead the team responsible for translating enterprise commitments into daily shipment execution while working directly with senior customer stakeholders and Carpool leadership. With more than 200,000 vehicles moved annually, you will have the scale, data, and cross-functional exposure to build enterprise account processes that make a measurable difference.

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Job Category: Operations

Job Type: Full Time

Job Location: Atlanta

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Previous Job

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Effortless Vehicle Delivery, Nationwide and On-Time.

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xc2xa9 2026 Carpool Logistics. All rights reserved.

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